Not just a job, but a career

Yokogawa, award winner for ‘Best Asset Monitoring Technology’ and ‘Best Digital Twin Technology’ at the HP Awards, is a leading provider of industrial automation, test and measurement, information systems and industrial services in several industries. 

Our aim is to shape a better future for our planet through supporting the energy transition, (bio)technology, artificial intelligence, industrial cybersecurity, etc. We are committed to the United Nations sustainable development goals by utilizing our ability to measure and connect.

About the Team
Our 18,000 employees work in over 60 countries with one corporate mission, to "co-innovate tomorrow". We are looking for dynamic colleagues who share our passion for technology and care for our planet. In return, we offer you great career opportunities to grow yourself in a truly global culture where respect, value creation, collaboration, integrity, and gratitude are highly valued and exhibited in everything we do.

Job Purposes

Working as part of a team in the process consulting business line. Typical projects include Profit Improvement Programs, Strategic Analysis, Operational Excellence, Process troubleshooting and plant optimization, due diligence, and decarbonization projects.

Working directly with working-level clients supporting the project manager and/ or team, requires specific knowledge of product line and its applications, advising clients on specific technology and solutions by learning from consultant and/or senior consultant along with some understanding of the client's objectives, challenges and value proposition. Responsible for contributing to the team on specific domain during client projects.

This role requires a good understanding of basic chemical engineering principles, such as fluid dynamics, thermodynamics, conservation of mass, etc. Knowledge of simulation tools such as Petro-SIM or HYSYS would be advantageous. It will also be advantageous to have awareness or knowledge of enabling technologies required for Digital Transformation such as Machine Learning and other Artificial Intelligence technologies. 

The post holder will be required to work as part of a team. The successful candidate will have a willingness to travel as and when required, including on an international basis. Approximate travel requirement is 25%.

Responsibilities

• Customer Needs Clarification- Interview the customer, following a multilevel sales script, to clarify the customer's requirements.
• Customer Relationship Development / Prospecting- Make calls (by telephone or in person) to allocated potential customers to develop relationships. Provide a first point of contact for resolving customer queries and complaints.
• Customer Relationship Management (CRM) Data- Ensure that basic customer details held in the system are accurate and make notes of follow-up actions that have been promised, together with notes of actions taken during each sales call.
• Customer Relationship Management / Account Management- Make calls (by telephone or in person) to allocated existing customers to maintain relationships. Provide a first point of contact for resolving customer queries and complaints.
• Key Account Management- Provide day-to-day support on both new and existing accounts by performing prescribed and nonroutine account management activities. Help the account management team respond to more-complex customer inquiries.
• Operational Compliance- Develop working knowledge of the organization's policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards.
• Personal Capability Building- Develop and maintain excellent process or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.
• Sales Opportunities Creation- Identify potential customers by using publicly available lists, such as trade directories and internet searches.
• Sell Customer Propositions- Identify a selection of products or services that may meet the customer's requirements, explain the product/ service features and standard terms of sale to the customer, and invite the customer to make a selection and purchase at the standard price/terms and conditions of sale.

Position Requirements

Behavioral Competencies:

• Customer Focus- Builds strong customer relationships and delivers customer-centric solutions. For example, probes deeply into customer needs to identify less obvious interests or expectations. Consistently goes above