Associate Director, Insights (Mixed Methods)

Associate Director, Insights – Mixed Methods

This role is to be based near one of our offices in Los Angeles or New York.

About us: 

We turn customer challenges into growth opportunities.   

Material is a global strategy partner to the world’s most recognizable brands and innovative companies. Our people around the globe thrive by helping organizations design and deliver rewarding customer experiences.  

We use deep human insights, design innovation and data to create experiences powered by modern technology. Our approaches speed up engagement and growth for the companies we work with and transform relationships between businesses and the people they serve.  

About the Associate Director of Insights – Mixed Methods:

As an Associate Director, you will be responsible for managing and in some cases leading multiple research and insights engagements at a time. You will act as a thought partner to our junior to mid-level clients, educating them about every step of the process, framing insights for actionable recommendations, while developing trust and building lasting relationships.

Specific delivery-oriented responsibilities include, but are not limited to, questionnaire development including content creation from scratch, managing internal and external project members through the execution of data collection, field management, data processing, analysis, and reporting. This also includes working with and collaborating with internal cross-functional teams (e.g., Insight Ops, Marketing, and Data Science teams, Cohorts) in support of executing the highest quality work.

Insights reporting responsibilities include translating data into learnings, telling visual stories through data and comprehensive narratives that frame impactful and strategic recommendations. This process will be overseen in partnership with a Senior Project Lead/Senior Team member.

You will be responsible for establishing, supporting, and building thriving relationships with Jr. to Mid-Level Insights and Marketing client Stakeholders.

About You:

• Bachelor’s degree; advanced degree in a related field preferred.

• 4+ years of custom primary research experience (quantitative and mixed methods).

• Strong analytic and storytelling skills, with ability to translate data into insights.

• Expertise in a range of research methodologies, including survey design, advanced analytics, and integration of quantitative and qualitative findings.

• Strong project management skills with ability to lead multiple projects simultaneously.

• Experience mentoring and developing junior researchers.

• Excellent communication and presentation skills.

• Strong client management and relationship-building skills.

• Demonstrated curiosity, willingness to learn (learning mindset), openness to sharing, receiving, asking for, and applying feedback.

• Adaptability to new methodologies and technologies in the market.

• Attention to Detail: Excellent attention to detail to ensure accuracy in data collection, analysis, and reporting.

• Technical Proficiency: Experience using Microsoft Office Suite (Outlook, Excel, PowerPoint, Word)

• Team Player: Ability to work collaboratively in a team-oriented environment and effectively manage multiple projects while meeting deadlines.

Skills required for success include:

• Critical thinking

• Strategic thinking

• Project management

• Problem identification oriented around solutions and Point of View (POV)

• Ability to learn and adapt to cutting-edge technologies to drive efficiency

• Issue de-escalation and solutioning

• Leadership presence through influence and peer relationships

Why work for Material? 

In addition to fulfilling, high-impact work, company culture and benefits are integral to determining if a job is a right fit for you. Here’s a bit about who we are and highlights around what we offer. 

Who we are & what we care about:

• Material is a global company and we work with best-of-class brands worldwide.  We also create and launch new brands and products, putting innovation and value creation at the center of our practice. Our clients are in the top of their class, across industry sectors from technology to retail, transportation, finance and healthcare. 

• Material employees join a peer group of exceptionally talented colleagues across the company, the country, and even the world. We develop capabiliti