Retail Area Manager

Who We Are About The Black Tux The Black Tux (TBT) is reinventing the formal wear industry so people can show up at their best on the days that matter most. The company designs and manufactures modern suits and tuxedos that actually fit—made of 100% wool, ordered online, and delivered for free. Using a combination of machine learning, tailor-trained fit specialists, and industry-leading customer service, The Black Tux guarantees a perfect fit every time.   About the Team In this role, you'll be joining the Retail team. The Retail team spans across 7 brick and mortar showrooms and over 45 Nordstrom locations, all crucial to supporting our customers. This team specializes in looking at the diverse needs of our customers and uses their expertise to meet people where they are, guide them where they want to be, and seamlessly solve problems along the way. Our retail team ensures our customers have the support they need to become the best version of themselves.   What You’ll Do To further this important mission, we are looking for an engaging Retail Area Manager to help us build our retail presence in West Coast areas. The team member will partner with the VP and Director of Retail to develop the foundation for our retail business and community presence in multiple cities throughout the Western states. We are looking for an individual who can work in a fast paced environment and has great interpersonal skills. In this role, you will focus on executing processes and procedures that help us consistently provide an exceptional customer experience and ensure that the showroom exceeds performance targets, and maintains brand consistency. This role will be based out of our Santa Monica Showroom.    

• Build a team of high-performing TBT Showroom & Nordstrom associates

• Manage scheduling and time-off matters for all TBT Showroom associates and TBT Nordstrom ambassadors

• Identify training needs and support ongoing training and development for all team members

• Analyze sales data to identify trends and areas for improvement across the area

• Regularly visit stores to assess operational efficiency

• Host weekly meetings and performance reviews to management and associates 

• Implement and maintain visual merchandising standards across the area

• Oversee the daily operations of multiple retail stores, ensuring all locations are running smoothly and efficiently

• Conduct regular cycle counts, inventory audits, and supply requests to support each location’s product needs for exceptional customer experience

• Ensure appointment compliance across the area to protect the revenue allocation

• Assist with Showroom or Nordstrom launches as the business requires

• Embody our values and effectively conveying our brand philosophy to customers and employees

• Manage and support employee lifecycle including hiring, training,  disciplinary actions, terminations, and conflict resolution as needed within an assigned area

• Manage store budgets, control store and travel expenses, and optimize operational costs for the assigned area

Who You Are

• 4-6+ years of retail or related industry management experience

• Willingness to travel to stores roughly 40% of the year as needed

• Proven record hiring, managing, developing, and retaining a team

• Excellent interdepartmental communicator who can share feedback to improve company performance and customer experience

• Independent work ethic, highly organized in time management skills, and personal accountability

• Innovative, positive, proactive team player

• Ability to adapt to changing priorities

• Proficient in technology and a quick learner for new platforms

• Strong analytical and problem-solving skills

• Experience as a vendor or partner within a department store is a plus

• Preferred remote or satellite leadership

• A bachelor's degree is a plus

Perks & Benefits

 

• Competitive medical, dental, vision, and disability plans

• Option to participate in a  401(k) plan through Betterment 

• Flexible paid time off and paid holidays 

• Monthly cell phone reimbursement

• Monthly wellness stipend

• 6 weeks paid parental leave; an additional 6-8 weeks disability leave for eligible birthing parents

• One Medical and Wellhub (Gympass) membership

• Employee engagement, cultural events, and trainings 

• Discounts on garment re