Windows Systems Engineer, Aladdin Engineering - Associate

About this role

BlackRock is one of the world’s preeminent asset management firms and a premier provider of global investment management, risk management and advisory services to institutional, intermediary, and individual investors around the world. BlackRock offers a range of solutions — from rigorous fundamental and quantitative active management approaches aimed at maximizing outperformance to highly efficient indexing strategies designed to gain broad exposure to the world’s capital markets. Our clients can access our investment solutions through a variety of product structures, including individual and institutional separate accounts, mutual funds and other pooled investment vehicles, and the industry-leading iShares® ETFs. 

Team Overview:

This person will be a member of a global Platform Services team that manages core Infrastructure Services for the firm. The Windows Server Team is responsible for the support and maintenance of the firm’s Microsoft infrastructure, Messaging Platform, Remote Computing, Virtualization platform and number of related technologies that support the business. This includes, but is not limited to Active Directory, DNS, DHCP, DFS, Exchange, System Center Configuration Manager (SCCM), System Center Operations Manager (SCOM) and SharePoint. The team is also responsible for managing number of service-related technologies such as VMWare, Simplivity, Zerto, CyberArk, Micetro (Men&Mice) Facsys, e-Mail Archiving, Netscaler, and 
Citrix XenApp/XenDesktop/DaaS.

Role Overview:

We are looking for a Microsoft Windows Server Engineer with strong Citrix expertise who can work with the global team to support and manage Microsoft products and services hosted on cloud and on-prem environments.

The individual in this role will be required to work on weekends on rotational basis.

Role Responsibilities:

• Successful performance in this role requires an individual can perform these duties above a satisfactory level. The following requirements are representative of the knowledge, skill and competencies required.
• Support Platform Operations in administering Windows server infrastructure both on-prem and cloud (Azure or AWS) environment.
• Analyze, log, track and resolve software/hardware issues pertaining to server operating system and related services.
• Manage Windows Server ticket queue, resolve issues and provide 1st and 2nd level support of all Windows server platforms and associated applications.
• Proactive server tuning and performance monitoring using corporate tools like SCOM, Splunk and OBM.
• Identify and repair inconsistent Windows server configurations including drift config on Citrix and VMware systems.
• Standardization and automation of systems, tasks and workflows using PowerShell.
• Participate in Infrastructure project design/implementations and Disaster Recovery exercises.
• Produce reports for daily checks, real-time monitoring, and capacity management to support infrastructure management needs.
• Operate within an Agile framework, providing regular updates on project progress.
• Document all processes and ensure their consistent application across the global Windows server landscape.
• Provide weekend support on a rotational basis.
• Timely response to escalated support requests. 
• Regularly update windows servers with the latest security patches and ensure all security measures are compliant and in line with company standard.

Experience

• A minimum of 5+ years in comparative industry experience 
• Bachelor's degree preferably in Computer Science or Information Technology
• Advanced experience administering Windows Server (2016, 2019 and 2022), with proficiency in Active Directory, SharePoint, and MS Exchange.
• Expertise in VMware (ESXi, vCenter, vSphere, vSAN, TKGI) with a solid understanding of virtual administration and key virtualization concepts including resource allocation, high availability, load balancing, storage, and networking.
• Strong expertise in Citrix technologies (VDI, XenApp, XenDesktop, NetScaler. DaaS), knowledge in Citrix Provisioning Services, Machine Creation Services and Citrix Cloud.
• Familiarity with Active Directory, Azure AD, and Office 365 administration, including user and group management, security and compliance, and identity and access management.
• Proficiency in DNS, DFS, DHCP, IIS, NT File System, Group Policy, Remote Desktop Services, Print Services, and have strong knowledge of TCP/IP, SSL/TLS protocols, and load balancing concepts.
• Experience with Azure DevOps, including CI/CD pipeline configuration, automation, and management of cloud infrastructure and services.
• Strong scripting skills in PowerShell or Python for task au