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Director, Strategy & Operations - Banking
BiltNew York City, United Statesfull_timeVerifiedPosted 2 Apr 2026
💰 $170,000/yr($150,000/yr – $170,000/yr)
About the role
What's the role? As the Director of Strategy and Operations for the Banking team, you will be responsible for driving sustainable portfolio growth by attracting customers who engage fully with our suite of products and features. You will be working on the strategy, product roadmap, and day-to-day program management of all banking products — including leading new product launches and feature iterations from the business side, and managing key external partnerships with financial institutions, technology providers, and ecosystem partners.
Your key objective in this role is to increase in-network adoption of our banking products and drive sustainable engagement - that might include developing features or marketing treatments that increase the engagement level of Bilt Reward Members with our different banking products: The Bilt Mastercard, Rent Reporting, and Homeownership services.
In this role, you will...
In terms of qualifications, we're seeking...You are a strategic individual who soaks up data and then proactively identifies solutions that address customer and/or business needs. You are proactive and don’t wait to be told what to do. Although you are comfortable with big-picture strategy, jumping into the details and getting your hands dirty in execution comes naturally to you. Your attention to detail is evident in how you communicate - you are precise and inspire confidence, which allows you to interact effectively across functions and seniority. You enjoy partnering across the aisle to drive the best solution possible for your customers.
Benefits:
Your key objective in this role is to increase in-network adoption of our banking products and drive sustainable engagement - that might include developing features or marketing treatments that increase the engagement level of Bilt Reward Members with our different banking products: The Bilt Mastercard, Rent Reporting, and Homeownership services.
In this role, you will...
- Customer Insights: Deeply understand the needs, behaviors, and profiles of Bilt Rewards Members who live in an Alliance building and/or who engage in Rent Reporting.
- Feature usage: Monitor product and feature usage to uncover opportunities or gaps.
- Product Iteration: Strong bias for iterative product and marketing experimentation. Insatiable curiosity on how to improve the customer experience.
- Program Roadmap development: Use customer insights to inform existing program enhancements or to launch new product solutions. Articulate business case and rationale, then execute.
- Marketing program development: In partnership with marketing, create and drive marketing programs that increase user engagement and cross-sell.
- Partner management: Work closely with marketing, product, engineering, data and customer success team members, as well as vendors. You will serve as a conduit to the rest of the banking organization and to vendors.
- Project Management: Act as a catalyst and then help coordinate the development of launch initiatives.
- Vendor Management: Identify and filter potential vendors that could help power new banking solutions for customers.
- KPI: You will be accountable for driving KPIs that signal improved customer engagement and cross-sell.
In terms of qualifications, we're seeking...You are a strategic individual who soaks up data and then proactively identifies solutions that address customer and/or business needs. You are proactive and don’t wait to be told what to do. Although you are comfortable with big-picture strategy, jumping into the details and getting your hands dirty in execution comes naturally to you. Your attention to detail is evident in how you communicate - you are precise and inspire confidence, which allows you to interact effectively across functions and seniority. You enjoy partnering across the aisle to drive the best solution possible for your customers.
- Strategic
- Data-driven
- Proactive
- Execution excellence
- Executive presence
- Partner oriented
- 5–8+ years of experience in Banking, Management Consulting, or Strategy & Operations, with a strong bias for iteration that drive desired product behavior
- Business acumen and ability to advise and evaluate business and partner tradeoffs
- Experience in a startup environment is preferred
- Experience in financial services is preferred
- A history of delivering highly successful and innovative experience with your fingerprints all over them
Benefits:
- Compensation - We offer a competitive salary with a meaningful stake in the company via equity and our performance bonus program
- Health insurance for you (& your loved ones) from day one - Enjoy a One Medical Membership, wellness stipends, family programs and more, on us. We’ve got you and your family covered from day one.
- 401k plan with a match - Retirement may feel more like a pipe dream than a reality but we’re here to help you get there.
- Commuter FSAs - We believe the best ideas come from being together in one place. We just don’t think getting there should be so expensive.
- UNLIMITED PTO - Because we believe that working hard shouldn’t mean always working. Take time for you as often as you need it.
- Exclusive Employee-o
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