Clinician Support Coordinator

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Make an Impact as a Clinician Support Coordinator! Are you passionate about supporting healthcare professionals and ensuring smooth operations? Join our team as a Clinician Support Coordinator, reporting to the Clinician Support Supervisor. In this role, you’ll provide essential support to clinicians across multiple states, handling communications by phone and email to resolve a variety of issues and keep our operations running smoothly.

Location: This position is based at our Dallas, Texas headquarters (4055 Valley View Lane). Applicants must be able to commute to the office as required.

What You’ll Do:

• Communicate with clinicians and members regarding schedule changes, cancellations, and other updates.

• Assist clinicians with directions, answer questions, and provide support as needed.

• Manage multiple systems simultaneously to ensure efficient support.

• Maintain a high level of availability, aiming for a missed call rate of 5% or less.

• Generate, manage, and close Salesforce tickets for all requests.

• Assign tickets to appropriate departments when additional assistance is needed.

• Help maintain the team’s ticket queue to ensure timely resolution.

• Participate in a rotating weekend schedule.

• Adhere to required onsite attendance days in Dallas.

• Deliver excellent customer service, both verbally and in writing.

Required Qualifications:

• Minimum 6 months of call center experience.

• Proficiency with MS Office, Five9, and Google Office products.

• High school diploma or GED

• Availability to work any of these 3 shifts:

Monday–Friday, 10:00 am – 7:00 pm CST

Tuesday-Saturday, 8 am - 5pm CST

Sunday-Thursday, 8 am - 5pm CST

Preferred Qualifications:

At least 2 years of successful work experience within the organization

If you’re ready to make a difference and thrive in a fast-paced, supportive environment, we encourage you to apply!

About Us: 

Signify Health, a subsidiary of CVS Health, is helping build the healthcare system we all want to experience by transforming the home into the healthcare hub. We coordinate care holistically across individuals’ clinical, social, and behavioral needs so they can enjoy more healthy days at home. By building strong connections to primary care providers and community resources, we’re able to close critical care and social gaps, as well as manage risk for individuals who need help the most. This leads to better outcomes and a better experience for everyone involved.  

Our high-performance networks are powered by more than 9,000 mobile doctors and nurses covering every county in the U.S., 3,500 healthcare providers and facilities in value-based arrangements, and hundreds of community-based organizations. Signify’s intelligent technology and decision-support services enable these resources to radically simplify care coordination for more than 1.5 million individuals each year while helping payers and providers more effectively implement value-based care programs. 

To learn more about how we’re driving outcomes and making healthcare work better, please visit us at www.signifyhealth.com.

Diversity and Inclusion are core values at Signify Health, and fostering a workplace culture reflective of that is critical to our continued success as an organization.

We are committed to equal employment opportunities for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$17.00 - $28.46

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this