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We're on the hunt for an experienced a Cluster Service & OF Director DACH & CWE (m/w/d) who sits within Service and Order Fulfillment team and is based in Germany, Austria or in Switzerland. A successful candidate will be responsible for managing and integrating Service and Order Fulfillment operations within the

Cluster. This role ensures seamless post-sales execution, driving customer satisfaction, operational efficiency, and revenue recognition. The Cluster Service/OF Director leads a multidisciplinary team, including Regional Service Managers, Cluster OF Leaders, and local support functions, while fostering collaboration with Central OF & Service Subject Matter Experts (SMEs).

What you’ll do at Elekta 

This role offers an opportunity to shape the Cluster’s strategic direction, drive meaningful improvements, and lead a team dedicated to delivering exceptional results. The Cluster Service & OF Director DACH & CWE (m/w/d) responsibilities include (but are not limited to): 

Leadership and Strategic Management

• Lead and oversee all Service and OF operations within the Cluster, ensuring
• alignment with organizational objectives.
• Develop and implement strategies to enhance employee satisfaction,
• operational performance, customer satisfaction, and revenue growth.
• Act as a key decision-maker for Service and OF initiatives within the Cluster. Foster a culture of accountability, innovation, and collaboration across teams.

Operational Excellence

• Oversee project execution and service delivery, ensuring quality, timeliness,
• and resource efficiency.
• Drive revenue recognition, forecasting accuracy, and financial performance
• within the Cluster.
• Manage the transition of site management tasks to Project Managers
• supported by local Field Service Engineers (FSEs).
• Monitor and enhance key performance metrics, including NPS, cSAT, and
• operational KPIs.

Customer Satisfaction and Retention

• Serve as the senior escalation point for customer concerns during installation
• and service phases.
• Work closely with Service and OF teams to deliver exceptional customer
• experiences and drive Net Promoter Score (NPS) improvement.
• Collaborate with sales teams to align post-sales activities with customer
• expectations.

Team Development and Collaboration

• Lead and mentor a diverse team, including Regional Ser