Patient Access Coordinator

Job Title: Patient Access Coordinator

Hours: Mon - Fri: 8am - 5pm (will work 40 hrs/wk)

Location: fully remote, but candidates must reside in DE, FL, GA, NC, NJ, PA, SC, or TX

• High School diploma or GED minimum education requirement 

• Intermediate computer skills required

• Must have 1+ years of high-volume call center experience 

• Medical terminology knowledge highly preferred, though healthcare experience not required 

• Reliable high-speed internet access and Wi-Fi connection required

1. Take inbound calls in a fast paced environment.
2. Acts as the first point of contact for patients needing assistance.
3. Creates patient record, triages the call, sends messages or schedules based on the needs of the patient.
4. Demonstrate professionalism and patience when handling calls.
5. Maintains department productivity levels for customer satisfaction.
6. Escalates calls to Supervisor or other departments as necessary.
7. Answers questions regarding patient appointments.
8. Performs other duties and assists on additional lines as assigned by manager.
9. Adhere established policies, procedures and scripting to consistently achieve call-time and quality standards.
10. Exemplifies the desired culture and philosophies of the organization.

If you are being hired into a remote-eligible position, please be aware that Rothman Orthopaedics is only registered to support remote employment in a limited number of states. If you relocate to a new state and Rothman Orthopaedics is not registered in that state, you may no longer be eligible for a remote position a