Patient Support Coordinator

Description

SUMMARY

The Patient Support Coordinator is responsible for various functions in support of the Patient Support Department. This role will report to the Patient Support Manager. 

PRIMARY RESPONSIBILITIES

• Provide superior support to internal Patient Support Team, internal Sales team, and patients 
• Process patient data for accuracy and confirming all required documentation is complete and accurate 
• Conduct patient survey collection via text, email, and phone call 
• Respond to, process, and provide on patient data reports
• Maintain Patient Support Department data metrics to the Patient Support Manager 
• Work in close collaboration with the Patient Support Associates 
• May assist the Sales Training Coordinator on an as needed basis, as assigned by management 
• Perform other duties and projects as assigned by management

Requirements

KNOWLEDGE AND SKILL REQUIREMENTS

Experience, Competencies, Education:

• Bachelor’s degree preferred.
• Strong verbal and written communications skills
• Strong typing skills and speed, data collection skills over the phone, data entry experience preferred 
• Detail oriented and excellent organizational and time-management skills with proven ability to prioritize work and meet deadlines
• Experience collaborating with internal and external resources
• Proficiency in Microsoft Office Software, email programs, and online information systems 

Beneficial Skills and Experience:

• Medical Field experience preferred 
• Customer Service and/or Call Center experience a plus
• Experience working in a CRM platform, ideally Salesforce, preferred

WORKING CONDITIONS

• Ability and willingness to “get the job done”, allowing for flexible and extended hours, depending upon the project needs
• Small office environment (does own documentation and interacts directly with others in virtually all situations)
• Travel – approximately once a year