Part-Time Outlet Associate - Emerson Avenue

Position Status: Part-Time

Hourly Rate: $14/hr.

Location/Address: 927 N Emerson Ave., Greenwood, IN 46143

The Outlet Associate assists the outlet leadership in reaching the operational goals of the site by functioning in various capacities within the outlet location.  Some of the various duties an Outlet Associate performs include:  cashiering, sorting items and ensuring quality control, moving large items, sorting recyclables, providing general housekeeping and grounds maintenance, accepting donations (where applicable), and providing a high level of customer service.  The environment is production- and safety-focused. All positions have daily quotas to reach.

Example Duties and Activities

Front of House Roles:

• Rings up customer orders, maintains a balanced drawer, and follows all cash handling procedures and protocols.

• Provides general information about Goodwill programs to educate customers and answer questions. Directs all higher-level questions to leadership

• Maintains cleanliness of the facility, both inside and outside.

• Safely moves properly priced and tagged furniture to the sales floor and arranges it in an orderly manner.

• Assists with customer furniture carry-out requests.

• Exhibits a willingness to cross-train in various outlet functions.

Back of House Roles:

• Meets all designated daily production/quality quotas and updates production sheets.

• Sorts through belts to ensure all personal and confidential materials have been removed from donated items and that any items with hazardous materials are removed

• Notifies leadership when money, credit cards, weapons, and personal or questionable objects are found.

• Accepts donations  from customers and maintains a clean and clear donation door while educating customers on current Goodwill promotions, including the rewards program.

• Quickly and accurately sorts products and distributes them to appropriate areas, prioritizing the maximum value of each donation to minimize what is put into trash.

• Maintains an efficient working area by ensuring the backroom is clean and organized (all boxes labeled, everything in its place, and a place for everything).  Keeps the area swept and clear of spills.

• Loads and unloads trucks as needed and regularly uses heavy equipment, including a pallet jack, double stacker, floor scrubber,, baler, and hydraulic lift.

• Performs inspection of salvage and recycling material, and uses inspection equipment as necessary to comply with customer specifications, internal specifications, and regulatory and legal requirements.  

Required Competencies

• Degree and Credential Requirements: NONE! We value candidates who can demonstrate capability and articulate how prior experiences will help them contribute.  We believe in continuous learning and professional development.

• Knowledge of Warehouse Processes – Possesses familiarity with receiving, putaway, storage, picking, packing, and shipping to ensure continuous efficient warehousing operations.  Has used a pallet jack, double stacker, baler, and/or tipper.

• Communication Skills - Articulates thoughts and expresses ideas effectively using oral, written, visual and non-verbal communication skills, as well as listening skills to comprehend customers' needs. Delivers information in person, in writing, and in a digital world.

• Customer Focus - Has the ability to see, comprehend and relate with customers in an impartial, unbiased yet effective and balanced manner; builds and maintains customer satisfaction with the products and services offered by the organization; provides excellent service to internal and external customers.

• Mathematical Aptitude - Adds and subtracts two-digit numbers and multiplies and divides with 10s and 100s.  Is able to perform these operations using units of American money and weight measurement, volume, and distance.

• Reasoning Ability - Ability to apply common sense to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

• Teamwork - Works well with others and makes valued contributions to the outputs of others in order to assist the team or project to achieve the require