GUEST SERVICES AGENT (FULL TIME AND PART TIME)

  

 

• We have an opening for a full time and part time GUEST SERVICES AGENT position.
• Location: MAX Ultimate Food - 10 New Market Square, Boston, MA 02118. Note: online applications accepted only.
• Schedule: Full time and part time. Monday through Friday, hours may vary; some evenings and weekends are included. More details upon interview.
• Requirement: Previous customer service experience is preferred, but not required.
• Pay Range: $28.00 to $32.00 

 

 

We Make Applying Easy!  Want to apply to this job via text messaging?  Text JOB to 75000 and search requisition ID number 1359193. 

 

The advertised program is a conversational recruiting assistant that helps you apply to jobs with Compass Group. Message frequency varies. Message and data rates may apply. Text STOP to opt out or HELP for help. Terms and conditions: http://olivia.paradox.ai/moSkg

This position is eligible for an Employee Referral Bonus! If you know someone that would be a great fit for this role, you can refer them to this position and potentially earn an Employee Referral Bonus! Click here to view the step-by-step instructions to refer a friend to this position.

 

Become part of Restaurant Associates, the industry’s leading provider of dining and event catering for some of the nation's most prestigious museums, performing arts centers and corporations! Voted Glassdoor's Employee Choice Awards- Best Places to Work in 2021  This is R/A !

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Job Summary

Summary:  Checks guests in and/or out of the hotel. Resolves guest challenges throughout their stay. Promotes hotel services, amenities and upsells products to the guests. 

Essential Duties and Responsibilities:

• Completes the registration/check-in process by inputting and retrieving information from a computer system confirming pertinent information.
• Ensures rooms and services are correctly accounted for within guest statement. Properly accounts for services provided by the hotel.
• Assists guests with check out payments or charges. Accepts and records vouchers, credit, traveler's checks, and other forms of payment.
• Balances and drops receipts according to accounting specifications.
• Provides guests with information about the facility, services, and amenities.
• Receives special requests from guests, and responds appropriately or forwards requests to appropriate team members for decisions and actions.
• Promptly answers the telephone and email inquiries. Retrieves and forwards messages to/from guests. Retrieves mail, packages and facsimiles or other special items for customers as requested.
• Fields and resolves guest complaints or escalate for resolution to appropriate department.
• Assists guests in emergency situations.
• Maintains adequate supplies and functional equipment at the Front Desk.
• Performs any special assignment deemed by the GM, Guest Services manager, or Manager on Duty.
• Perform other duties as assigned.

Associates at Restaurant Associates are offered many fantastic benefits.

Both full-time and part-time positions offer the following bene