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AS
Service Writer
ASCO EquipmentUnited Statesfull_timeVerifiedPosted 10 Nov 2025
About the role
At ASCO, we live by one motto: "We're On It." Whether it's sales, service, rentals, or repairs, we’re ready to tackle any equipment challenge our customers face.
Join our team and be part of a family-owned and operated legacy built on exceptional service and continuous growth for over 65 years.
ASCO Equipment has a career opportunity for a Service Writer in Austin/Manor, Texas. Experience with heavy equipment is preferred, however automotive industry experience may translate.
Service Writers directly engage with customers, service technicians, and other departments to coordinate/schedule preventative and other maintenance needs. They are responsible for facilitating service needs with customers and technicians.
Compensation & Benefits:100% paid health insurance, 401(k) + profit sharing, and paid holidaysUnique Perks:ASCO Children’s Education Program: Financial assistance for employees' children pursuing higher educationPaid training and career development opportunitiesOur Core Values:Honor GodDevelop PeoplePursue ExcellenceGrow Profitably
ASCO Equipment, Inc. is an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities.
Join our team and be part of a family-owned and operated legacy built on exceptional service and continuous growth for over 65 years.
ASCO Equipment has a career opportunity for a Service Writer in Austin/Manor, Texas. Experience with heavy equipment is preferred, however automotive industry experience may translate.
Service Writers directly engage with customers, service technicians, and other departments to coordinate/schedule preventative and other maintenance needs. They are responsible for facilitating service needs with customers and technicians.
RESPONSIBILITIES:
- Positively take ownership of customer experience
- Manage work orders: open, close, post time, enter notes and monitor progress
- Prepare accurate estimates for costs of repairs and present to customer
- Monitor and Manage accounts receivables
- Clearly and effectively communicate to customers, technicians and service manager
- Provide status updates on: work orders, troubleshooting, technician progress & general questions
- Monitor phones for field technician and customer calls
- Various other administrative duties
BASIC QUALIFICATIONS:
- 2+ years of experience as a heavy equipment service technician or service writer
- Ability to work in a fast paced/high volume dealership
- Detail oriented, time management, and teamwork skills
- Excellent customer service and communication skills
- Proficient computer skills, and experience with G-Suite & other service programs
- A personal dedication to work safety and accountability
Compensation & Benefits:100% paid health insurance, 401(k) + profit sharing, and paid holidaysUnique Perks:ASCO Children’s Education Program: Financial assistance for employees' children pursuing higher educationPaid training and career development opportunitiesOur Core Values:Honor GodDevelop PeoplePursue ExcellenceGrow Profitably
ASCO Equipment, Inc. is an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities.
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