Customer Success Leader

Job Title

Customer Success Leader

Job Description

Your role:

• Directing the end-to-end outcomes strategy for Philips’ largest U.S. monitoring customers, ensuring adoption and measurable value across enterprise health systems. Acting as a senior customer-facing leader and trusted advisor to drive clinical, operational, and financial impact.
• Championing full utilization of the Hospital Patient Monitoring ecosystem, including bedside and transport monitors, mobility solutions, and interoperability components. Aligning customer success plans with data-driven insights to maximize performance and outcomes.
• Collaborating closely with Sales, Services, and Solutions & Delivery to execute projects flawlessly and support contract renewals. Proactively identifying opportunities to expand existing agreements and increasing Philips’ portfolio footprint.
• Managing, coaching, and developing Customer Success Managers to deliver consistent execution and scalable success. Setting clear performance expectations, KPIs, and accountability frameworks to ensure operational excellence.
• Fostering a culture of accountability and collaboration, while actively developing talent across all levels, and providing strong guidance to ensure clarity and alignment.
• Implementing repeatable processes, governance structures, and outcome measurement standards across strategic partnerships. Using these frameworks to strengthen customer relationships and sustain long-term value realization.

You're the right fit if:

• You’ve acquired 8+ years of people leadership experience in Customer Relationship Management, Customer Success, Clinical Transformation, or similar. People leadership and hospital healthcare or med device industry experience is required.
• Your skills include:
  • Demonstrated experience leading customer-facing teams in complex environments.
  • Strong understanding of hospital ecosystems, acute care workflows, driving standards and adoption.
• You have a bachelor's or master’s degree in business administration, Customer Relationship Management (or equivalent) or 12+ years in a similar role.
• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.
• You’re an excellent written and verbal communicator, with proficiency in developing presentations and reports.

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

This is an office role.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
• Learn more about our culture.

Philips Transparency Details

$138,000 to $0220,000 (AZ, AR, ID, IA, KS, KY, LA, ME, MS, MO, NE, NM, OK, SC, SD, TN, UT, or WV)

$145,000 to $231,000 (AL, CO, FL, GA, HI, IL, IN, MI, MN, NV, NH, NC, ND, OH, OR, PA, TX, VT, VA, WI, or WY)

$152,000 to $243,000 (AK, DE, MD, NY, RI, or WA)

$163,000 to $259,000 (CA, CT, DC, MA, or NJ)

The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, exper