Customer AI Engineer

About Smartcat

Smartcat is building the future of work, where human expertise meets digital teammates to drive 10x to 1000x productivity gains for the world’s leading enterprises.

We’re on the frontier of an entirely new category: Agentic AI. We enable enterprises to build high-performing hybrid workforces made up of both humans and AI agents. These AI agents aren’t generic copilots. They’re fully trained digital teammates that learn from your best people, your content, and your business strategy—ready to get to work from day one.

Our platform combines generative AI, human-in-the-loop workflows, and a living Enterprise Skill Graph that continuously learns and improves. Whether you're launching a product globally, onboarding new hires, translating learning content, or aligning legal teams across regions, Smartcat turns knowledge into action and action into scale.

Over 1,000 companies, including 20% of the Fortune 500, rely on Smartcat to bring their business to the world—instantly, accurately, and in every language. As a Series C company with 130% year-over-year growth, we’re scaling fast and investing in people who want to shape the future of work with us.

Join us in unlocking global potential, one human and agent team at a time.

Account Management Organization Mission

You will be part of the Account Management organization, focused on post-sales delivery and customer success. AI Outcomes Consultants are dedicated to driving ARR by delivering on technical outcomes within existing accounts and building AI workflows that accelerate adoption, deliver high quality multi-lingual content, and create lasting value from their Smartcat investment

You will work closely with the Account Delivery team to deliver complex strategic accounts, with Solutions Engineers to capture requirements and discover pain points, and with Product & Engineering to shape platform capabilities based on real-world customer needs. Your mission is to translate customer goals into working solutions — configuring integrations, designing prompts and AI agents, and managing technical delivery to achieve sustained value.

AI Outcomes Consultants are uniquely positioned to influence both the customer’s operational success and Smartcat’s product evolution, ensuring our platform remains ahead of the market and continues to drive transformation in localization and AI workflows.

What you will be doing:

As an AI Outcomes Consultants at Smartcat, you will be responsible for ensuring customers achieve measurable outcomes and lasting value from their Smartcat deployment. In this role, you will:

• Onboard future state workflows — Assess customer pain points and workflows and design optimized Smartcat platform deployment to maximize ROI. Onboard diverse users to ensure they can apply the platform effectively to influence their operations.
• Design AI Agents & skills — Create and iterate base prompts, chains of thought, and platform agent skills to meet future state customized workflows for the business outcomes they are looking to achieve. Can build, manage, troubleshoot end to end API workflows with customer systems and Smartcat platform.
• Build & Configure — Identify content sources and set up AI agents, workflows, and end-to-end processes that support seamless onboarding and operational efficiency. Act as the technical lead for higher-level integrations with platforms like Drupal, AEM, SFCC, and other enterprise systems.
• Own Technical Outcomes — Serve as the primary point of contact for Smartcat’s strategic accounts, ensuring translation results that deliver the expected quality. Submit bugs, feature requests to customize our brand new platform with customer needs.
• Collaborate Cross-Functionally — Work with GTM teams to gather scope and conduct pain discovery, and with Product & Engineering to identify feature gaps and propose enhancements.
• Leverage Linguistic Expertise — Apply linguistic principles to enforce consistency and quality standards across diverse customer implementations. Identify opportunities across accounts to develop reusable skills, prompts, and features that accelerate value for multiple customers.
• Lead Project Management & Executive Communication — Manage technical projects and stakeholder alignment by overseeing timelines, milestones, and challenges, while translating complex solutions into clear, actionable recommendations for audiences ranging from technical teams to C-suite executives.
• Platform Demonstration - Build and deliver demonstrations to new and existing teams to showcase pain-workflow functionality.
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