Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As an ER Information Center Consultant within PNC's Employee Relations organization, you will be based within the Denver, Colorado market.

This position has a working shift Monday - Friday 11am - 8pm ET, in an inbound call center environment.

The role consists of (but is not limited to):

Answering inbound phone calls as the first point of contact for employees and managers regarding Employee Relations matters
Interpretation of HR policies and practices
Conflict resolution and counseling on sensitive workplace issues
Manager assistance with performance management, including corrective action

Experience working in a call center, Employee Relations or leadership are helpful but not required.

 

This position may be eligible for remote work in select geographic locations, subject to approval by PNC. If approved, work must be conducted from a quiet, secure, and confidential home-based workspace. Occasional in-office participation may be required based on business needs.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

• Assists the implementation of employee relations programs, policies and procedures, keeping them in line with organizational policy and labor law legislation; helps develop positive management-labor relations to improve employee relations.
• Providing support to employees and managers in dealing with general employee issues.
• Developing, implementing and administering the management-labor relations area of HR in an effort to improve employee relations.
• Formulating and recommending program goals in all areas of employee relations.
• Maintaining open communication between management and employees and serving as a labor dispute mediator for problem resolution.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills

Action Planning, Client Counseling, Conflict Resolution, Employee Relations Investigations, Human Resources Policies, Labor and Employment Law, Personnel Records

Competencies

Employee Counseling, Employment Law, HR: Policies, Standards and Procedures, Inbound Processing, Office Support Tools, Performance Management, Workforce Diversity Management

Work Experience

Roles at this level typically require a university / college degree with < 1 year of professional experience and/or successful completion of a formal development program. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may