Senior Software Engineer (IT) - US Citizen Only

Company Description

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Who We Are

We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.

As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!

At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work full time from our office with flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where we all win with precision.

Job Description

Your Career

We’re looking for a Software Engineer to join our Information Technology team and help lead the development and implementation of our program management platforms. In this role, you’ll be responsible for designing and executing strategic roadmaps, configuring and integrating corporate applications, and supporting systems that improve overall business performance.

You'll play a key role in exploring opportunities to leverage AI technologies to enhance automation, improve decision-making, and optimize workflows. This includes working with data-driven systems, integrating AI models, or using AI/ML-based APIs where appropriate.

If you thrive in a fast-paced environment, enjoy solving complex technical challenges, and want to help shape the future of IT operations with AI—we’d love to hear from you.

Your Impact

• Design, develop, test, and deploy scalable and maintainable software applications.

• Lead technical design and implementation efforts for internal software systems and integrations.

• Collaborate with cross-functional teams to define and deliver new features and system improvements.

• Integrate corporate tools (on-premises, AWS, and SaaS) for provisioning, configuration management, and reporting.

• Design and implement AI-driven enhancements to existing workflows and business processes.

• Support and enhance Jira and Confluence environments, including project migrations (from cloud and data center), configuration, and plugin management.

• Serve as part of the IT Atlassian team to maintain and optimize Jira/Confluence Data Center instances.

• Troubleshoot system and user-level issues and implement scalable, long-term solutions.

• Develop and maintain technical documentation, user guides, and training materials.

• Build automations using scripting languages (e.g., Groovy, Python), including the use of AI/ML libraries or APIs where applicable.

Qualifications

Your Experience (must have)

• 5+ years of hands-on software development experience, especially focusing on Atlassian product suite  (Jira, Confluence, Jira Service Management – Data Center).

• Proficiency in one or more programming/scripting languages such as JavaScript, Python, or Groovy.

• Familiarity with applying AI to real-world use cases such as automation, data analysis, NLP, or intelligent recommendations.

• Strong knowledge of REST APIs, databases, and software development practices.

• Experience managing and supporting third-party Jira add-ons (e.g., Advanced Roadmaps, Structure, etc.).

• Familiarity with enterprise integration platforms and tools; experience connecting Jira with platforms such as ServiceNow, Okta, or Slack is a plus.

• Working knowledge of SDLC methodologies and Agile frameworks
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