APPLICATION INSTRUCTIONS:

• CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process. Please do not apply here, apply internally through Workday.

• CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process. Please do not apply here, apply internally through Workday.

• If you are NOT a current employee or student, please click “Apply” and complete the application process for external applicants.

Approval of remote and hybrid work is not guaranteed regardless of work location. For additional information on remote work at Penn State, see Notice to Out of State Applicants.

​

POSITION SPECIFICS​

Are you a dependable, customer-focused professional who thrives in a fast-paced environment? Auxiliary and Business Services is seeking a Customer Service Representative to support the daily operations of Penn State’s Transportation Services. This role is essential in ensuring a smooth and positive experience for faculty, staff, students, and visitors navigating campus parking.

Schedule:

• Fixed shift: Monday – Friday, 3:00 PM – 11:00 PM
• Mandatory overtime required during major campus events such as home football games, student move-in, and other high-demand periods.

Key Responsibilities:

• Respond to intercom calls from parking deck guests, providing real-time assistance.
• Monitor and manage gated parking deck operations, including:
  • Directing traffic and rerouting visitors when facilities are full.
  • Assisting with entry, exit, and payment issues.
• Perform routine walkthroughs and space counts to ensure facility readiness.
• Resolve customer concerns on-site and escalate complex issues as needed.
• Clearly communicate campus parking rules, regulations, and policies.
• Promote alternative transportation options and sustainable commuting solutions.
• Conduct light cleaning and minor maintenance of Parking Access and Revenue Control Systems (PARCS) equipment.
• Utilize software platforms such as ArcGIS, T2, SWARCO, INDECT, and Honk to support operations.
• Investigate incidents using video surveillance tools and prepare reports as necessary.
• Handle administrative tasks including answering emails and phone calls, processing refund requests, and preparing mailings.

What We’re Looking For:

• Strong interpersonal and communication skills with a customer-first mindset.
• Ability to work independently and remain calm under pressure.
• Comfortable using technology and learning new software systems.
• Detail-oriented with a proactive approach to problem-solving.
• Willingness to work outdoors and perform light physical tasks as needed.
• A valid driver’s license is required

As a member of Auxiliary and Business Services within the Finance and Business unit, y