Director Instructional Design, Learning & Development

Across the globe, a diverse group of talented people obsess over the details building incredible devices and services. They come together to form Experiences + Devices, or simply E+D.  Our job in E+D is to build the very best applications, services, and devices for customers to empower them to do their best work.  No matter what that work looks like and where it happens – at home, at school, at their place of work, which could be a boardroom, storeroom, or operating room – and of course everywhere else, on the go.   You may not have heard of E+D, but you have certainly heard of the products we work on, some of the most storied and successful technology – Windows, Office, Microsoft 365, Surface, and there is much more, like partnering with colleagues across the company on cutting edge security to today’s indispensable tool – Microsoft Teams.   The work of E+D has never been more important, and each person contributes to the success of the larger organization and mission – the outcome of our work empowers others to achieve more.  

The Experiences + Devices (E+D) Executive Management Office is looking to fill a key Learning & Development Instructional Design role focused on building a more strategic and structured approach to how learning experiences are executed across engineering teams in E+D. 

As part of the E+D executive office, it will be essential to uphold the team’s philosophy to operate with the highest level of confidentiality, integrity, inclusivity, and trust.

In this role as a Director Instructional Design, Learning & Development, you will orchestrate across many stakeholders for core deliverables and requires an individual who is a team player, a self-starter, strategic thinker and adaptable to jumping in to solve issues and drive solutions across the business.

The E+D Employee Experiences team designs, implements, and operates large-scale global programs across the Experiences + Devices organization that support Microsoft’s aspire-to culture of creating an environment where everyone can be their full, authentic selves in alignment with our values of accountability, integrity, and respect, and do their best work every day.  There are different programs in the E+D Employee Experiences portfolio and growing.  We are an agile self-driven team that depends on one another and delivers!

Responsibilities

As a Director Instructional Design, Learning & Development, you will focus on designing and implementing E+D’s Learning Management Framework in close partnership with Human Resources (HR’s) Learning and Development team.  

Some of the key responsibilities include:

• Conducts design research to empathize with learners, understand their context within the broader system, and validate their learning needs. 
• Defines the problem statement and determines the learning outcomes, aligning learner needs to business goals. 
• Takes a human-centered, iterative design approach to develop learning experiences that are discoverable, relevant, and engaging. 
• Leverages 1st party and 3rd party technologies to create coherent, end-to-end learning experiences that may use a variety of delivery methods including facilitated sessions, digital experiences, or other blended learning modalities, that support measurable shifts in knowledge, skills, and abilities. 
• Ensures inclusive design principles are applied and all designs meet or exceed Microsoft's Accessibility Standards. 
• Collaborates with suppliers and vendors, as needed, to develop content.

Qualifications

Required/Minimum Qualifications

• Associate's Degree in Business Administration, Technical Writing, Paralegal, or related field AND 10+ years experience in instructional design, experience design, education
• • OR Bachelor's Degree in Psychology, Education, Marketing, English, Communication, or related field AND 8+ years experience in instructional design, experience design, education
  • OR Master's Degree in Psychology, Education, Marketing, English, Communication, or related field AND 6+ years experience in instructional design, experience design, education
  • OR equivalent experience.
• 6+ years of experience in handling problem-solving and working knowledge of learning, development, and skilling.

Additional or Preferred Qualifications

• Bachelor's Degree in Psychology, Education, Marketing, English, Communication, or related field, or related field AND 15+ years of experience in instructional design, experience design, education
• OR Master's Degree in Psychology, Education, Marketing, English, Communication, or related field AND 12+ years instructional design, experience design, education
• OR Doctoral Degree in Psychology, Education, or related field AND 8+ years experience in instructional design, experience design, edu