Business & IT Support Associate

Michigan Technological University is an R1 technological research university founded in 1885 in Houghton. Our rural campus is situated just miles from Lake Superior in Michigan's scenic Upper Peninsula and is home to nearly 7,500 students from more than 60 countries around the world. Consistently ranked among the best universities in the country for return on investment, Michigan’s flagship technological university offers more than 185 undergraduate and graduate degree programs. Research focus areas include defense, health, energy, automotive, environment, and aerospace.

The area’s waters, forests, and snowfall support year-round recreation, including skiing, snowboarding, hiking, biking, and paddling. The University is an integral part of the region, supported by a friendly and welcoming community that takes pride in being a true college town. We embrace our size, climate, sense of adventure, and originality.

Summary

Michigan Technological University is seeking a Business & IT Support Associate for our Michigan Tech Research Institute Department. They will provide general support and administration of MTRI computer networks and systems. Provide computer software development support to research and development programs. Act as initial point of contact for the MTRI IT service desk. Support and maintain MTRI cyber security infrastructure. The position is based at MTRI in Ann Arbor, MI (www.mtri.org).

Responsibilities and Essential Duties

1. Support, maintain, and update computer systems.
2. Troubleshoot and repair computer systems.
3. Initial point of contact for the MTRI service desk.
4. Participate as part of the team charged with making MTRI NIST-800- 171, DFARS Clauses 252.204-7012, 252.204-1709, 252.204.1720, 252.204.1721, and CMMC compliant and maintaining compliance.
5. Continue to improve performance by being aware of new technologies and security products, participating in educational opportunities, reading professional publications, and participating in professional organizations.
6. Accept ownership of, and responsibility for responding to, new and varied requests.
7. Apply safety-related knowledge, skills, and practices to everyday work.
8. Commit to learning about continuous improvement strategies and applying them to everyday work. Actively engage in University continuous improvement initiatives.
9. Will act as IT Budget manager in charge of purchasing and tracking all IT related assets.
10. Commit to learning about continuous improvement strategies and applying them to everyday work. Actively engage in University continuous improvement initiatives.
11. Apply safety-related knowledge, skills, and practices to everyday work.
12. Other duties as assigned.

Required Education, Certifications, Licensures

1. Bachelor’s Degree or higher in Information Systems or a related technical field
2. Current, non-expired CompTIA Security+ Certification

Required Experience

1. 1-3 years professional experience in computer/network support and administration, including: o Medium scale networks o Large scale NAS arrays
2. Professional experience administrating Linux platforms, including:
          o RHEL and Ubuntu
          o Installing and compiling software packages
3. Professional experience managing Microsoft Windows 10/11 and Server 2016/2019/2022 in an Active Directory environment.
4. Professional experience in hardening Windows and Linux systems in accordance with NIST SP 800-53 or NIST SP 800-171 using SCAP and STIGs.
5. Hands-on experience maintaining and patching Microsoft Windows and Linux systems.
6. Experience in troubleshooting various computer hardware, including wireless APs, printers, projectors, and phones.
7. Professional experience using Rapid7 and Nessus to find and remediate vulnerabilities in Microsoft Windows and Linux systems.
8. Professional Experience with Unified Endpoint Management software particularly Manage Engine Endpoint Central.
9. Professional Experience with CrowdStrike for endpoint protection, detection and response.

Desirable Education and/or Experience

1. A strong knowledge of computer systems, hardware, and software.
2. Proven analytical and problem-solving skills.
3. Experience using the TeamDynamix ticketing system.
4. Experience in installing, replacing, and troubleshooting server and laptop hardware.