ServiceNow Business Analyst

<p><b><u>Job Family</u>:</b></p>SAAS/PAAS/Cloud Consulting<p><br/><b><u>Travel Required</u>:</b></p>Up to 25%<p><br/><b><u>Clearance Required</u>:</b></p>None<p></p><p></p><p><b><u>What You Will Do</u>:</b></p><ul><li><p>Leading ServiceNow workstreams, including interacting with clients and users to identify and translate functional requirements</p></li><li><p>Collaborating with ServiceNow development teams to design, develop, implement, and administer ServiceNow applications.</p></li><li><p>Translating complex business requirements into technical designs and solutions using ServiceNow.</p></li><li><p>Supporting ServiceNow projects by interacting with stakeholders to capture current state processes and pain points, and design future state processes.</p></li><li><p>Maintaining frequent engagement with users and stakeholders throughout all phases of the overall project and development efforts.</p></li><li><p>Collaborating closely with technical teams in their efforts to develop, configure, and enhance ServiceNow applications.</p></li><li><p>Staying current with ServiceNow products, features, and industry trends to drive innovation.</p></li><li><p>Conducting technical assessments and providing recommendations for improving existing ServiceNow implementations.</p></li><li><p>Building functional work products such as, but not limited to, process maps, design documents, and communications.</p></li><li><p>Supporting functional product testing and training activities.</p></li><li><p>Creating technical and functional documentation for ServiceNow solutions.</p></li></ul><p><br/><b><u>What You Will Need</u>:</b></p><ul><li><p>Bachelor's Degree is required</p></li><li><p>Minimum of FOUR (4) years of professional experience</p></li><li><p>US Citizenship is contractually required.</p></li><li><p>Agile, SCRUM, or SAFe certifications are preferred</p></li><li><p>Experience with Software Development Lifecycle methodologies, deliverables, and controls</p></li><li><p>Knowledge of ServiceNow Modules and capabilities such as GRC, SPM, and ITSM, as well as App Engine and Scoped Apps</p></li><li><p>Experience with Software Development Lifecycle methodologies, deliverables, and controls</p></li><li><p>Well-rounded technology consulting experience desired, to include the ability to define requirements, lead client meetings, facilitate UAT, and conduct training</p></li><li><p>Experience working in an Agile environment</p></li><li><p>Selected candidate must be willing to travel up to 25%</p></li></ul><p><br/><b><u>What Would Be Nice To Have</u>:</b></p><ul><li><p>Candidates with an Active "SECRET" or higher-level clearance are preferred</p></li><li><p>One (1) or more ServiceNow certifications (e.g., CSA, CIS, CAD)</p></li><li><p>Excellent verbal and written communication skills</p></li><li><p>Strong analytical, problem-solving skills</p></li><li><p>Ability to work effectively in a team environment</p></li><li><p>Strong interpersonal skills with the ability to build and establish rapport with a diverse array of people at all levels</p></li><li><p>Heightened attention to detail</p></li><li><p>Knowledge of the capabilities of other low-code and no-code technology platforms, such as Power Apps, Power Automate, SharePoint, UiPath, Databricks, Salesforce, Power BI, and Tableau</p></li><li><p>Hands-on experience configuring ServiceNow solutions</p></li><li><p>General understanding of financial management aspects (i.e., financial operations, financial innovation, internal control, risk management, etc.), particularly in a federal environment</p></li></ul><p></p>The annual salary range for this position is <span>$92,000.00-$153,000.00.</span> Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.<p><br/><b><u>What We Offer</u>:</b></p><p>Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.</p><p></p><p>Benefits include:</p><ul><li><p>Medical, Rx, Dental &amp; Vision Insurance</p></li><li><p>Personal and Family Sick Time &amp; Company Paid Holidays</p></li><li><p>Position may be eligible for a discretionary variable incentive bonus</p></li><li><p>Parental Leave and Adoption Assistance</p></li><li><p>401(k) Retirement Plan</p></li><li><p>Basic Life &amp; Supplemental Life</p></li><li><p>Health Savings Account, Dental/Vision &amp; Dependent Care Flexible Spending Accounts</p></li><li><p>Short-Term &amp; Long-Term Disability</p></li><li><p>Student Loan PayDown</p></li><li><p>Tuition Reimbursement, Personal Development &amp; Learning Opportunities</p></li><li><p>Skills Development &amp; Certifications</p></li><li><p>Employee Referral Program</p></li><li><p>Corporate Sponsored Events &amp; Community Outreach</p></li><li><p>Emergency Bac