Jobs and Careers

Counterworker

Phillips Exeter Academy

United Statesfull_timeVerifiedPosted 9 Jul 2025

About the role

Eligible for $500 sign-on bonus

Pay: $20.50 plus shift differential for weekends and nights

REPORTS TO: Manager of Grill or Shift Lead

SCHEDULE: Sundays 2:30-9pm, Mondays, Tuesdays, and Thursdays 2-9pm. Schedule may vary according to departmental and Academy needs.

Essential Personnel* (details in the additional requirements)

Pay Group

Type

Status

Fiscal Year Weeks

Class

Department

Location

BiWkly (Hourly)

Regular

Part-Time

Full year (52 weeks)

Staff

Dining

On-Campus

Position Purpose

Assist management in fulfilling the Dining Services mission: “we create a dining experience where the whole person is renewed.” Assist in meeting the objectives of the Grill while providing fast, accurate and friendly service to customers. Perform as a key player with the food service team.

Must embody the mission of the Dining Services Department: “A Team of Professionals dedicated to providing quality food service with a personal touch.”

Job Responsibilities

Meals/Customer Service

Perform as a key player with the food service team.
Prepare supplies and food to be served during the hours of service.
Interact positively with students, staff, faculty and alumni.
Prepare counter foods such as frappes, cookies, smoothies and coffee.
Replenish and restock items as necessary.
Clean Grill after busy periods of service, including sweeping and mopping.
Operate cash register and be accountable for handling of money.
Interact positively with students and campus staff.
Collect and empty trash receptacles.
Assist with concession operations when needed.

Safety/Sanitation

Ensures that all areas of Grill are cleaned and maintained, including tables, chairs, floors, equipment and décor.

Keeps up-to-date on emergency procedures and be prepared to implement when necessary.
Practices proper cleaning procedures and observes all MSDS policies/procedures for safety and sanitation.

Obeys all local, state, and federal safety health codes.
Assists in the dish room, or front of the house, when necessary, as time allows.

Knowledge, Skills and Competencies

Must have a strong commitment to service, strong interpersonal skills, creativity and an “eye” for display are essential.
Respect for diversity of identities and experiences, an orientation toward equity and inclusion, and cultural competency in all aspects of Academy life.
Ability to perform basic math computations.
Ability to correctly identify food products.
Must possess knowledge and commit to health and safety procedures with food handling and preparation.
Practices excellent personal hygiene habits; follows and adheres to uniform standards daily.
Regular and consistent attendance with the ability to work a flexible schedule including extended hours, weekends, and holidays.
Ability to function in a fast-paced environment and under short time constraints.
Must possess excellent guest service and hospitality skills and projects a positive image while interacting with students, faculty, staff and guests.
Strong interpersonal skills with ability to develop and maintain collegial relationships.
Excellent communication (written and verbal) skills.
Demonstrated ability to work with students by building trust and credibility.
Excellent analytical and problem solving skills as well as a strong customer focus.
A strict adherence to confidential policies is required.
Ability to work independently and handle multiple priorities and deadlines simultaneously.

Possess basic computer skills.
Willingness and ability to learn additional applications as needed.
High degree of organizational skills with the ability to be flexible and multi-task with accuracy.
Ability to follow verbal and written directions, maintain a professional demeanor and restraint at all times, including stressful situations.