French Bilingual Customer Service & Lead Qualification Agent

This is a remote position.

This is an exceptional opportunity to be the welcoming first voice for excited prospects who have discovered premium lighting solutions through social media. You’ll guide potential clients in understanding how architectural lighting can transform their homes or businesses, using a proven system that includes detailed scripts, comprehensive training, and performance-based rewards.

This is a lead qualification role – not high-pressure sales – allowing you to focus on building rapport, understanding client needs, and connecting them with the right solutions. With plans to scale the team and expand into new markets, this position offers strong growth potential in a thriving industry.

• Contact warm leads generated through successful social media campaigns
  

• Use proven scripts to introduce premium lighting solutions to prospects
  

• Assess client needs for residential and commercial architectural lighting projects
  

• Discuss budgets and determine client readiness for installations
  

• Qualify leads and hand them off to in-house closing specialists
  

• Communicate professionally with a wide range of clientele (homeowners, entrepreneurs, business professionals)
  

• Maintain fluent, professional communication in both English and French
  

• Accurately record lead interactions and qualification outcomes in the CRM
  

• Complete a 3-day comprehensive training program and stay engaged in ongoing WhatsApp support
  

• Native or near-native fluency in English and French (bilingual proficiency required)
  

• Strong verbal communication skills and professional phone presence
  

• Customer service or call center experience preferred
  

• Ability to follow structured scripts while sounding natural and engaging
  

• Comfortable with outbound calling to warm, interested prospects
  

• Basic computer literacy and ability to quickly learn CRM tools
  

• Positive, professional attitude and commitment to representing a premium brand
  

• Flexible availability to align with optimized calling windows
  

• Interest in architectural lighting and premium home improvement solutions
  

• Goal-oriented mindset and openness to performance-based incentives
  

• Competitive performance bonus (details discussed during interview)
  

• HMO coverage for eligible locations
  

• Permanent work-from-home arrangement
  

• Immediate hiring