Director, Client Engagement, North America

About Rimini Street, Inc.

Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000® Company, is a proven, trusted global provider of end-to-end, mission-critical enterprise software support, managed services and innovative Agentic AI ERP solutions, and is the leading third-party support provider for Oracle, SAP and VMware software.

Our comprehensive portfolio of unified solutions help run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database and technology software, enabling our clients to achieve better business outcomes, significantly reduce costs and reallocate resources towards strategic projects.

The Company has signed thousands of contracts with Fortune Global 100, Fortune 500, midmarket, public sector and government organizations who selected Rimini Street as their trusted, proven mission-critical enterprise software solutions provider and achieved better operational outcomes, realized billions of US dollars in savings and funded AI and other innovation investments.

We are actively seeking a Director, Client Engagement, North America.  The role will report directly to VP, Client Engagement, North America.  The Director, Client Engagement will be based in the US and may work from a remote office, location within commuting distance of one of our Regional hubs is desirable, or near a major city as occasional travel will be required to your assigned team and associated client base, primarily in the US and Canada.

Position Summary

As Rimini Street continues to evolve and scale our company to $1B/year in revenue, we are seeking a Director, Client Engagement to significantly grow and retain our business with existing clients in North America, our largest Theatre. The CED, leading a team of 5-7 Client Engagement Managers, will be responsible for helping manage, retain, and grow our footprint of support within our client base while exceeding Rimini Street’s aggressive goals for client retention and growth. The Sr. Director, Client Engagement will hire, train and lead this team as part of Rimini Street’s continued expansion.

The ideal candidate will be relentlessly client-focused, have 15+ years’ experience leading high performance teams and selling technology solutions to large enterprise customers, with experience selling a range of technology services including software Support, Application Management Services (AMS), other Managed Services and Professional Services.  Successful CEDs must have demonstrated ability to leverage successful core offerings with an existing installed base to grow sales of new and emerging services in a multi-offering portfolio.

The Director, Client Engagement is responsible for overseeing the Client Engagement Managers by delivering growing revenue per client within the client base with solution selling across all Rimini Street services, support, and products.  This individual will also be responsible for overall client retention strategies, and relentlessly implementing people, process and system improvements and innovations that will increase client satisfaction today and tomorrow, cultivating client relationships, securing reference clients and success stories. The CED will work with Client Engagement Managers, Industry Line VPs, Product Line VPs, Sales Leadership, and the Renewal Sales teams to develop detailed client expansion strategies including plans for high risk renewal clients.

This candidate will have a track record of success in existing client sales & contract expansion, client retention, solution selling, building pipeline, closing business, and leading a “farmer” sales team.  The right candidate will have an entrepreneurial spirit and a proven track record of sales excellence, client focus, and leading teams which are consistently meeting or exceeding sales quotas.  Strong candidates must have a passion for winning and the determination to relentlessly pursue the huge market opportunity available to Rimini Street within our client base.

Essential Duties & Responsibilities

Leadership, Team Development, Account Expansion by Solution Selling and closing Cross-Sell Opportunities

• Support the VP, Client Engagement by growing, mentoring, and leading a subset of the region’s Client Engagement Manager team
• Hire, onboard, train/develop, and manage a team (5-7 individual contributors) of successful client engagement executives that consistently overachieve their monthly, quarterly, and annual revenue targets
• Ensure the success of direct reports, from the time of hire, working closely with corporate support functions to supplement and support their direct efforts.
• Develop and execute an account plan exceeding quarterly quota targets to grow and expand Rimini Stree