Health Unit Coord (HUC) - MedSurg Unit - Internal Medicine (3p-11p/Weekdays)

EDUCATION & EXPERIEEDUCATION & EXPERIENCE:

• High school diploma or equivalent.
• Completion of an accredited Unit Coordinator/Clerk program, or one-year related job experience/college course work. 

CERTIFICATIONS:

• BLS

JOB DESCRIPTION:

To support the daily operation of a patient care unit through clerical support to the health-care team.

ESSENTIAL JOB FUNCTIONS:

• Performs receptionist/secretary activities for assigned area embodying the Principles of Service:
  • Greets patients, guests, and staff in a courteous manner.
  • Interacts with and provides services for patients and their families, appropriate to the specialty and age of the patient (as defined in the Unit Addendum).
  • Utilizes professional telephone etiquette at all times.
  • Promptly answers telephones and intercoms.
  • Accurately routes call and message to the appropriate individuals or departments.
  • Uses basic computer skills and printing equipment to retrieve and process appropriate clinical information from the hospital information system.
  • Promptly processes electronic mail and messages, i.e.: transmits, receives, and acknowledges them; prints hard copies of incoming mail or messages, or routes them to other terminals as designated; enters dates, time, and identifying data related to mail and messages into an index of electronic files or documents.
  • Maintains bulletin boards, unit manuals, and files so they are current and in correct order.
  • Posts flyers in designated areas.
  • Sorts and distributes incoming unit mail, placing it in the appropriate place/mailbox.
  • Maintains accurate logs and records.
  • Organizes and prioritizes various aspects of work.
  • Promptly and accurately enters and retrieves information through the Hospital Automated System.
• Practices positive guest and peer relations:
  • Consistently communicates in an effective and courteous manner.
  • Directly addresses or reports and seeks assistance in dealing with guest/customer complaints/concerns.
  • Establishes and maintains a positive rapport with patients/families, other guests, other departments, and peers.
• Maintains unit Medical Records as outlined by UTMB policies and procedures:
  • Assures that medical records are properly assembled in universal chart order, filed, maintained and repaired. This includes thinning and organizing long stay charts.
  • Notifies appropriate individuals of orders, admissions, transfers and discharges within