On-Site Service Representative- Full Time

 

Work Location Type: Onsite 

 

As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working® by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. With 2023 sales of $16.5 billion, we’re dedicated to providing value for customers, fostering an engaging culture for team members and driving strong financial results.

 

Our welcoming workplace enables you to learn, grow and make a difference by keeping businesses running and their people safe. As a 2024 Glassdoor Best Place to Work and a Great Place to Work-Certified™ company, we’re looking for passionate people to join our team as we continue leading the industry over our next 100 years.

 

 Compensation

The anticipated base pay compensation range for this position is $47,400.00  to $71,100.00.  This position is eligible for participation in our short-term incentive program in accordance with the terms of the applicable plan.

 

The range provided is not a guarantee of compensation.  The range reflects the potential base pay for this role at the time of this posting based on the job grade for this position. Individual base pay compensation will depend, in part, on factors such as geographic work location and relevant experience and skills.  The anticipated compensation range described above is subject to change and the compensation ultimately paid may be higher or lower than the range described above. 

 

Positions:

The Onsite Services Representative (OSR) reports to a Supervisor or Manager of Onsite Services and supports assigned customers by managing their inventory, providing outstanding customer service, driving account growth though customers' inventory management (KeepStock) program. Onsite Service Representatives (OSRs) also work with partners to implement sales strategy and to help customers understand how Grainger can provide solutions to their business' MRO needs.

 

Compensation: 

This position is hourly and the starting pay is $22.78

The range provided is a guideline and not a guarantee of compensation. Other factors that are involved in offer decisions include, and are not limited to: a candidate's experience, qualifications, geographical area, and internal equity of the team

 

You Will:

CUSTOMER SERVICE

• Service multiple customer locations with the following specific responsibilities:
• Receive and stock purchased product in designated customer locations, ensure product stocking levels by scanning for ordering purposes as inventory is depleted
• Gain knowledge of Grainger's offer to help improve orders through system integration.
• Resolve customer problems promptly to retain and promote customer loyalty.
• Follow designated route defined by routing software tools and maintain route guides.
• Identify continuous improvement opportunities in productivity, process, and cycle time
• Comply with safety and inspection requirements of the facility where the service is being provided.

ACCOUNT GROWTH

• Help create new orders by engaging with customers to identify additional product needs
• Probes for customer needs during each site visit and works with sales partners to expand Grainger offerings
• Participate in quarterly reviews with customers and sales partners to assess viability of Inventory Solutions offerings

 

You Have:

• 3years' experience in selling or service environment
• High School Diploma or equivalent
• Customer service and sales growth oriented
• Collaboration and problem-solving skills
• Handle different technical and operational issues
• Have and maintain a valid driver's license in State of residence
• Must carry required levels of automobile insurance