DISTRIBUTED COMPUTER SYSTEMS SPECIALIST - 64030743

Requisition No: 843356 

Agency: Department of Health

Working Title: DISTRIBUTED COMPUTER SYSTEMS SPECIALIST - 64030743

 Pay Plan: Career Service

Position Number: 64030743 

Salary:  $1519.24 Bi Weekly 

Posting Closing Date: 12/24/2024 

Total Compensation Estimator Tool

 

Applicants must complete the application in its entirety and account for any gaps in employment.

Your Specific Responsibilities:
•    Troubleshoots and resolves information technology (IT) problems over the phone (IT Help Desk Support)
•    Communicates with team, Florida Department of Health in Brevard County (DOH-Brevard) staff, and others regarding IT topics, services, and/or issues.
•    Uses tools such as Remote Control Viewer, Microsoft System Center Configuration Manager, Active Directory for Windows, Dynamic Host Configuration Protocol, Health Management System, and other network and monitoring tools.
•    Enter work orders and escalate as deemed necessary. 
•    Acts as tier 1 and tier 2 field staff for troubleshooting and repairs. 
•    Monitors hardware to ensure it is properly maintained. 
•    Installs and implements distributed computer systems hardware, software, and communications components, including enhancements and upgrades. 
•    Configures operating systems software, applications software, and communications with other computers, printers, and other peripheral equipment. 
•    Facilitates warranty repair work for IT equipment. 
•    Conducts on-site system reviews to evaluate user compliance to system standards and procedures. 
•    Monitors the software and hardware used to ensure that it is meeting the needs of the users. 
•    Completes computer maintenance as necessary.
•    Maintains inventory information technology equipment and software.
•    Troubleshoots network and computer hardware and software on-site.
•    Replaces, re-images, and stages new computers. 
•    Assists in providing support for the telephone system.
•    Performs telephone maintenance and installation requests and installs new data and voice wiring.
•    Completes IT-related purchase orders and communications device/service orders.
•    Assists with Viera Conference Center reservations and IT support for Conference Center meetings. 
•    Provide audio-visual or technical support for Conference Center activities.
•    Provides IT support for DOH-Brevard during community disasters.

Required Knowledge, Skills, and Abilities:
Good computer knowledge. Good customer service skills. Ability to use Microsoft Office at a technical level. Ability to type at least 35 adjusted words per minute. Ability to lift up to 40 pounds.
Qualifications:
Minimum:
•    Two or more years of experience using Microsoft Office Applications at a technical level
•    Able to type at least 35 adjusted words per minute.
•    Able to lift up to 40 pounds.
•    Valid driver’s license. If out of state, Florida license required within 30 days of hire.
•    Access to personal transportation if a county vehicle is not available.

Preferred:
•    Associates degree (or higher) in Information Technology or a related field.

Florida Department of Health Mission, Vision, and Values: 
Mission:
To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.
Vision:
To be the Healthiest State in the Nation.
Values:
I nnovation: We search for creative solutions and manage resources wisely.
C ollaboration: We use teamwork to achieve common goals & solve problems.
A ccountability: We perform with integrity & respect.
R esponsiveness: We achieve our mission by serving our customers & engaging our partners.
E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:
Florida Department of Health in Brevard County, 2565 Judge Fran Jamieson Way, Viera, FL 32940
The Benefits of Working for the State of Florida:
Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:
•    Annual and Sick Leave benefits;
•    Nine paid holidays and one Personal Holiday each year;
•    State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
•    Retirement plan options, including employer contributions
(For more information, please click www.myfrs.com);
•    Flexible Spending Accounts;
•    Tuition waivers;
•    And more!