Senior Staff Technical Program Manager

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

Team & Role

As a member of the Product Engineering Technical Program Management team, you will be instrumental in delivering some of the most innovative and cutting-edge technologies to market. We are truly a team, supporting each other and celebrating our successes!  

What you get to do in this role: 

• Work side-by side with business, product, and technology leaders on high-visibility, mission-critical, large and complex programs, and drive them from original concept through final implementation 
• Help develop the overall prioritization, milestones, deliverables, and success criteria for your programs 
• Help manage risks and dependencies and escalate impediments to meet program objectives 
• Provide transparent and forthright communications with all areas affected by your programs including cross-functional stakeholders, business sponsors and vendors; simplify complex issues into a crisp, actionable executive-level status 
• Generate new data needs and requirements to provide actionable insights to senior leadership 
• Ensure adherence to processes, quality standards, and deliverables so that your programs are delivered with machine-like predictability 
• Plan and facilitate collaboration from executive-level meetings and large cross-functional events to the day-to-day activities as required 
• Provide a proactive, strategic perspective on improvements to the business, SDLC, or infrastructure processes 
• Create and maintain process documentation where needed to promote best practices and leverage lessons learned 
• Analyze trends and data and create reports and dashboards to provide actionable insights to senior leadership 
• Host regular release meetings & executive read-outs; deliver crisp status updates to all stakeholders and senior leadership 
• (optional) Deliver hands-on coaching of individual scrum teams in all aspects of scrum - daily meetings, planning, self-organization, collaboration, iterative development, workshops etc. 

Qualifications

Preferred Qualifications:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• Ability to build strong, trusting relationships with leaders, stakeholders, product management, engineering teams, and cross-functional development groups 
• Excellent organizational skills to be able to coordinate complicated efforts and environments 
• High emotional intelligence to effectively manage a diverse team working in different environments. 
• Exceptional team building and team management skills, including interpersonal skills, conflict resolution and negotiation, consensus building, negotiation, and persuasion skills 
• Critical thinking skills needed to solve difficult and sometimes ambiguous problems 
• Strong working knowledge of Microsoft Office, Agile lifecycle management tools, online whiteboard and collaboration platforms, and similar applications 
• Experience working on and managing large projects or programs with cross-functional teams. 
• PMI-ACP, Agile, or scaled agile certifications (SAFe SPC or RTE) and experience leading and coaching teams and release trains in scaled agile principles and practices 

Basic Qualifications 

• 10+ years of related experience with a Bachelor's degree; or a Master's degree; or equivalent experience 

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For positions in this location, we offer a base pay of $187,600 - $328,300, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible ti