Patient Coordinator

Description

Parkside Family Dentistry is a trusted and caring dental practice located in Bridgewater, Virginia. Our team is dedicated to providing high-quality, compassionate care in a comfortable and friendly environment. We are seeking an enthusiastic, detail-oriented, and organized Dental Patient Coordinator to join our growing team. If you are passionate about making a difference in the lives of patients and enjoy working in a supportive team environment, we would love to hear from you!

Position Overview:
As the Dental Patient Coordinator, you will be the first point of contact for our patients, ensuring a welcoming and efficient experience. You will play a key role in managing patient appointments, addressing inquiries, and supporting the administrative needs of the practice. The ideal candidate will have excellent communication skills, strong organizational abilities, and a genuine desire to help others.

Hours needed:  Monday - Thursday 6:45am - 4:45pm

Key Responsibilities:

• Greet patients with a friendly and professional attitude upon arrival.
• Schedule, confirm, and reschedule patient appointments, ensuring efficient use of the dentist's time.
• Answer phone calls and respond to patient inquiries related to appointments, services, insurance, and billing.
• Verify patient insurance information and assist with insurance verification and pre-authorization.
• Ensure all patient information is entered accurately into the system and remains up to date.
• Assist patients with intake forms and help them navigate the practice’s processes.
• Coordinate follow-up appointments and facilitate communication between patients and the dental team.
• Process payments, manage billing inquiries, and ensure patients receive accurate invoices.
• Maintain patient records in accordance with HIPAA guidelines.
• Collaborate with the dental team to ensure smooth patient flow and high-quality care.

Qualifications:

• High school diploma or equivalent
• Previous experience in a dental or healthcare office setting is preferred.
• Exceptional customer service and communication skills, with a friendly and approachable demeanor.
• Ability to multitask and prioritize in a busy, fast-paced environment.
• Strong organizational skills and attention to detail.
• Familiarity with dental terminology and procedures is a plus.
• Proficiency in Microsoft Office Suite; experience with dental software, specifically Open Dental, is a plus.

Why Join Us?

• Competitive pay and benefits package.
• A positive, team-oriented work environment.
• Opportunity for professional growth and development within a respected dental practice.
• Work in a beautiful, family-friendly community in Bridgewater, VA.
• A practice that values work-life balance and prioritizes patient care.

#indeedwavedp

Requirements

Education and Training

• High School Diploma or equivalent.
• Minimum one-year related experience and/or training; or equivalent of combination of education and experience.

FLSA Status: Hourly

Reports to: Operations Manager.