Customer Service Openings – Hiring Immediately

LOCATION

Las Cruces, NM

JOB TYPE

Full-Time & Part-Time

PAY TYPES

Hourly + Bonus

BENEFITS & PERKS

LOCAL REPRESENTATIVE: Paid Training, Paid Time Off, Medical, Dental, Vision, Life Insurance, Retirement, Advancement Opportunity, Flexible Schedules, Daily Contests, Prizes, Casual Dress Code, Regular Raises

APPLICATION DETAILS

No Resume Required, Entry-Level

POSITION OVERVIEW

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

 

Are you a natural problem solver with a passion for helping others? We’re hiring Customer Service Agents to join our growing team right away! In this role, you’ll handle inbound calls, troubleshoot basic technical issues, build strong customer relationships, and identify opportunities to upsell products and services.

This is more than just a job it’s a chance to launch your career with a company that values growth, learning, and advancement.

 

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

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POSITION RESPONSIBILITIES

WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO?

You’ll support customer service, technical support, and sales interactions engaging with hundreds of customers each week to deliver top-tier service and promote new offerings.

We’re looking for confident, enthusiastic team players who bring a positive attitude to work every day.

 

Key Responsibilities:

• Handle inbound and outbound calls in a professional and friendly manner
• Resolve customer issues efficiently and ensure first-call resolution
• Research and coordinate with other departments to resolve complex issues
• Accurately document customer interactions and claims
• Use our knowledge base and training to answer questions and follow procedures
• Protect customer privacy and handle sensitive information with care
• Escalate issues when necessary to ensure customer satisfaction
• Stay up to date with training, meetings, and process updates
• Maintain excellent attendance and punctuality

CANDIDATE QUALIFICATIONS

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. This position relies on building relationships and turning the knowledge you gain in training into customer wins. Ideal candidates for this position are highly motivated, energetic, and dedicated. 

 

Qualifications

• Must be 18 years or older
• High school diploma or equivalent
• Strong communication and organizational skills
• Ability to type at least 20 WPM
• Basic knowledge of Microsoft Office and Windows OS
• Reliable attendance and punctuality
• Problem-solving, conflict resolution, and multitasking skills
• A customer-first mindset: empathetic, patient, and responsive
• Team oriented with a drive to succeed in a fast-paced environment

Preferred (Not Required)

• 1+ year of experience in customer service, tech support, sales, chat, or admin roles
• Experience in a contact center or government-related work

CONDITIONS OF EMPLOYMENT

All MCI Locations

• Must be authorized to work in the country where the job is based.

Subject to the program and location of the position

• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint.  Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening.  Job offers are contingent on drug screening results.

COMPENSATION DETAILS

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

 

What You Can Expect from MCI:We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:

• Paid Time Off: Earn PTO