Become a part of our caring community and help us put health first
 

The Provider Services Educational & Communications Professional reports directly to the Provider Services Advisor and is responsible for assisting with the development of provider educational and communications materials, organizing provider outreach campaigns, and ensuring providers complete all market-required trainings. Additionally, this role will assist with creating and utilizing a content management system for organizing and storing materials. This individual will be an independent contributor in a role that demands strong content creation skills to create provider materials and training, has interpersonal skills to work across business segments, and must be highly organized.

• Drafting small to mid-size provider content initiatives for training providers.
• Collaborate across departments to update annual provider educational resources to meet state contracted requirements to drive best in class provider experience.
• Create and maintain provider communications, such as templates, provider fax blasts, memos, and web updates and submit through formal approval process.
• Partner with internal market Provider Services and Claims teams on identified trending needs and errors to craft material for provider education.

• Draft/compile quarterly provider newsletter and support annual reviews of market-specific materials.
• Regular meetings with project teams to understand their provider training and education needs to ensure aligned segment strategy and approach.
• Support provider education team members on annual reviews of documents including peer reviewing documents and tracking documents through the internal review process.
• Track and analyze the training program's effectiveness.

Use your skills to make an impact
 

Required Qualifications

• Associate Degree in Business, Healthcare Administration, Marketing and/or related field
• Experience with provider relations, provider communications and education, and/or related health plan operations
• 3+ years of marketing and communications with experience drafting provider content creation for resources, educational material, or trainings.
• Familiar with learning design principles with proven application of those principles to create easy-to-read and captivating provider training and educational materials.
• Strategic thinker with the ability to identify, prioritize tasks in order of importance by deadline
• Strong attention to detail
• Knowledge of Microsoft Office applications; template design experience
• Excellent interpersonal, organizational, written, and oral communication and presentation skills with proven experience writing educational materials

Preferred Qualifications

• Bachelor's degree in Business, Healthcare Administration, Marketing and/or related field
• SharePoint experience
• Project Management experience
• Experience working in Medicaid/government healthcare
• Understanding of health plan operations and adherence to state requirements
• Familiarity with working in a learning management system and/or software
• Experience operating in a matrixed environment

Additional Information

• Position to be located in VA or within 40 miles of state

Additional Information

• Workstyle: This is a remote position
• Workdays and Hours: Monday – Friday; 8:00am – 5:00pm Eastern Standard Time (EST).
• Language Assessment Statement: Any Humana associate who speaks with a member in a language other than English must take a language proficiency assessment, provided by an outside vendor, to ensure competency. Applicants will be required to take the Interagency Language Rating (ILR) test as provided by the Federal Government.

WAH Internet Statement

• To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:
• At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested.
• Satellite, cellular and microwave connection can be used only if approved by leadership.
• Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.
• Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Interview Format

As part of our hiring process for this opportunity, we will be usin