Client Engagement Manager

Company Information

At Advarra, we are passionate about making a difference in the world of clinical research and advancing human health. With a rich history rooted in ethical review services combined with innovative technology solutions and deep industry expertise, we are at the forefront of industry change. A market leader and pioneer, Advarra breaks the silos that impede clinical research, aligning patients, sites, sponsors, and CROs in a connected ecosystem to accelerate trials.

Company Culture

Our employees are the heart of Advarra. They are the key to our success and the driving force behind our mission and vision. Our values (Patient-Centric, Ethical, Quality Focused, Collaborative) guide our actions and decisions. Knowing the impact of our work on trial participants and patients, we act with urgency and purpose to advance clinical research so that people can live happier, healthier lives.

At Advarra, we seek to foster an inclusive and collaborative environment where everyone is treated with respect and diverse perspectives are embraced. Treating one another, our clients, and clinical trial participants with empathy and care are key tenets of our culture at Advarra; we are committed to creating a workplace where each employee is not only valued but empowered to thrive and make a meaningful impact.

Job Overview Summary

The Client Engagement Manager is the primary owner of client relationships of assigned accounts. This role is responsible for driving client adoption (software), ensuring value realization (software), and maintaining client alignment (software and services). The Client Engagement Manager orchestrates internal resources but does not deliver domain work or manage internal project execution. They ensure that each client relationship is strategic, disciplined, and positioned for long-term growth.

Job Duties & Responsibilities

Relationship Ownership

• Support the commercial team engagement in the later stages of the sales cycle to ensure seamless transition from sales to operations
• Serve as single accountable owner of assigned client accounts (post-award)
• Build and maintain strong relationships with operational and client stakeholders
• Establish clear communication cadence (quarterly reviews, client check-ins, internal account reviews)
• Ensure client confidence and alignment throughout the lifecycle

Adoption & Value Realization (software)

• Drive software set-up and adoption; ensure clients realize measurable value
• Monitor usage trends and proactively identify expansion opportunities
• Partner with Product & Technology to communicate roadmap updates and gather client feedback
• Ensure alignment between client expectations and delivered outcomes

Growth & Retention (software + services)

• Maintain visibility into progress and risk across account engagements
• Support renewals, upselling, and cross-selling opportunities across accounts
• Maintain client-level narrative across engagements
• Contribute to long-term account strategy and pipeline forecasting

Escalation & Risk Management (software + services)

• Identify potential client dissatisfaction or strategic risks
• Act as the relationship stabilizer during complex or high-pressure situations

Location

This role is open to candidates working remotely in the United States.

Basic Qualifications

• BS in Business or relevant degree or equivalent combination of education and experience
• 5+ years in life science compliance, quality and/or regulatory services or functions
• 8+ years of experience in one or more of the following: account management, client success, strategic consulting, enterprise software relationship management
• Demonstrated experience managing client relationships with mid-to-senior level stakeholders, multi-stakeholder environments, complex service or software solutions
• Experience working cross-functionally with technical, product, or quality teams on projects related to software development or deployment.

Preferred Qualifications

• Solid understanding of pharmaceutical development and/or manufacturing, including key stakeholder roles in the broader clinical trial technology space, manufacturing scale-up, or other R&D/commercial development ecosystems.
• Strong strategic thinking with a data-driven approach to measuring engagement and adoption
• Exceptional communication and relationship management skills, with the ability to engage stakeholders at all levels
• Ability to manage and scale programs across multiple c