Senior Customer Success Manager – Energy Management Services (EMS)

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Customer Success Manager – Energy Management Services (EMS) in the United States.

This role sits at the intersection of customer success, energy optimization, and sustainability-driven innovation, supporting enterprise clients in maximizing the value of advanced Energy Management Services solutions. You will own strategic relationships with key customers, guiding them through onboarding, adoption, and long-term value realization. Acting as a trusted advisor, you will help organizations improve energy efficiency, reduce costs, and meet sustainability objectives through data-driven insights and operational best practices. The position requires close collaboration with internal teams across product, sales, engineering, and operations to ensure seamless service delivery. You will also play a key role in identifying growth opportunities within existing accounts while safeguarding customer satisfaction and retention. This is a high-impact, client-facing role in a fast-paced, innovation-focused environment where energy and sustainability outcomes matter.