MS Intune M365 Administrator/Senior Support Engineer

MS Intune M365 Administrator/Senior Support Engineer

OTTO’s opportunity:

Our MS Intune M365 Administrator/Senior Support Engineer will assist employees with all facets of the corporate computing environment with a focus on Intune and M365. Interfaces with other IT Staff and makes decisions on operating procedures and configuration options. Is responsible for maintaining related documentation and procedures as well as compliance with applicable standards. Excellent communication and interpersonal skills including influence, cooperation, tact, and diplomacy combined with technical skills are essential to providing a high level of support to the employee community. Using these to convey information that may be complex to others who may have limited knowledge of the subject in question is valued and important.

Specifically, the MS Intune M365 Administrator/Senior Support Engineer will:

• Design and Implementation: Design and implement Intune solutions for endpoint management, including device enrollment, policy configuration, and application deployment.
• Policy Management: Develop, implement, and enforce security and compliance policies within Intune, including conditional access policies and compliance policies.
• Device Management: Manage device enrollment, provisioning, and lifecycle using Intune, including Windows, Mac, iOS, and Android devices.
• Application Management: Administer application deployment and management using Intune, ensuring seamless integration and addressing application-related issues.
• Security and Compliance: Work with security team to enforce security policies and ensure compliance with industry standards, including security baselines and vulnerability assessments.
• Troubleshooting and Support: Troubleshoot and resolve issues related to Intune and endpoint management, providing support to end-users and IT teams.
• Integration and Automation: Integrate Intune with other Microsoft 365 services and systems and automate tasks using scripts or automation tools.
• Documentation and Knowledge Management: Maintain documentation for Intune configurations and procedures and stay up to date with the latest Intune features and best practices.
• User Support: Provide daily support and troubleshooting for Intune and M365 related issues within the user community.
• User Training: Provide occasional training documentation for users when appropriate for an enhanced user experience.
• Assist with other related duties as required or needed.

What you’ll need to bring to the table:

• Information Technology related bachelor’s degree or equivalent work-related experience required.
• 4 years of experience with Intune and M365 (and/or previous gen products) design and administration.
• Ability to manage multiple projects, issues and tasks in a fast-paced environment.
• Aptitude for troubleshooting technical problems with an understanding of business needs.
• Aptitude for quickly solving complex system issues without compromising attention to detail.
• Microsoft Certification a plus.
• History of building good rapport with internal clients and stakeholders.
• Strong oral and written communication skills.

What OTTO offers for this specific position:

The hiring range listed in this posting is what we, in good faith, anticipate relying on when confirming a base salary for this position; exceptions may be considered for highly experienced candidates with multiple years of at-level experience.

• Target base salary hiring range: $80,000 to $100,000, based on qualifications and experience.
• Profit Sharing Bonus - OTTO believes that it’s fair to share the profits that the employees help to make; profit sharing is distributed to employees twice a year. OTTO’s profit sharing plan is paid at the discretion of the company and is not a guaranteed bonus or any part of a compensation plan.
• Vacation: 120 hours - vacation time is earned on the anniversary date.

OTTO’s Benefits:

Health:

Medical Insurance-

• HMO Plan
• Standard PPO Plan
• Enhanced PPO Plan
• High Deducible PPO Plan
• FSA, LFSA, and HSA

Dental Insurance-

• Base Plan
• Buy-Up Plan

Vision Insurance

401(k) with a company match

Life insurance:

• Life/AD&D
• Voluntary Life/AD&D
• Short-Term Disability
• Long-Term Disability