Position:

Operations Account Manager

Job Description:

What You’ll Be Doing: 

• Serves as lead for account support team, including training on account support details and internal alignment of daily tasks.

• Coordinating numerous team members to maintain overall OTD, timelines, and schedules—removing barriers to success.

• Serve as the cross-functional single point of contact internally & externally for recurring NPI & support service needs; leads complex cross-functional global projects to support short/long-term improvements.

• Accountable for the overall health of the relationship from both customer and Arrow perspective; manages, monitors daily, and can report out if given notice:  open orders, forecast, NPI dates. Leads stakeholder management sessions and keeps management abreast of potential issues.

• Develop strong and trusted relationships with customers through providing timely responses to all customer-driven performance inquiries.

• Work with the business team in contract renewals, extensions, and scope change activities

• Develop, implement, and manage customer success strategies to identify and resolve operational / service matters, working cross-functionally to drive improvements.

• Drive improved profitability by monitoring financial metrics (inventory, margin, etc.) and provide improvement suggestions and implementation plans.

• Execute lessons learned on customer engagements to ensure issues are fixed and provide feedback across organizational lines to help reduce escalations and improve process/service delivery.

• Leads a strategic account planning process that develops mutual performance objectives, financial targets, and critical milestones.

• Key speaker and organizer of QBRs as we steer to short and long-term improvement.

What We Are Looking For:

• Reports directly to Operations and is salary with bonus structure tied to Operational KPIs (TBD)

• Key customer interface – needs to have all the communication “soft skills” and be comfortable to present at all levels.

• Ability and willingness to deliver bad news and have a solution to improve.

• Empowered with internal authority across the org, acts as a team leader representing their customer accounts.

• Ability to independently self-manage without extra management involvement or oversight.

• Proactive approach to account management with an emphasis on automation.

• Exemplify leadership skills by being able to thoroughly train operational processes for the offshore support team.

• Project Management experience when approaching customer support.

• Developed organizational and time management skills.

Work Arrangement:

Hybrid: Tuesday, Wednesday, Thursday required office days for Panorama Office site; Monday, Friday-work from home. 

What's In It For You:

At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That’s why we offer competitive financial compensation, including various compensation plans and a solid benefits package. 

• Medical, Dental, Vision Insurance 

• 401k, With Matching Contributions 

• Short-Term/Long-Term Disability Insurance 

• Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options 

• Paid Time Off (including sick, holiday, vacation, etc.) 

• Tuition Reimbursement 

• Growth Opportunities 

• Discounted RTD Passes, with convenient office location off RTD Light Rail (Dry Creek Exit) 

• On-site Café with Catering Option for Busy Lifestyles  

• 4/7/365 On-site Gym and Lockers, Free for Use to All Employees

• Bike Racks 

• And more! 

Are you being referred to one of our roles? If so, ask your connection at Arrow about our Employee Referral Process! 

Annual Hiring Range/Hourly Rate:

$101,200.00 - $125,125.00

Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer. 

Location:

US-CO-Denver, Colorado (Panorama Arrow Building)

 

Time Type:

Full time

Job Category:

Sales

EEO Statement:

Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, gender, age, sexua