Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As the Head of Credit Monitoring & Financial Wellness Platform within PNC's Retail Lending organization, you will be based in Chicago, IL.

The Head of Credit Monitoring & Financial Wellness Platform is responsible for leading the strategy, development, and delivery of a comprehensive customer experience that enables customers to monitor their credit score on an ongoing basis while accessing tools for personal financial budgeting and identity protection.

This role owns the end-to-end product lifecycle, including strategic planning, technology delivery, third-party partnerships, and product ownership within an agile development environment. The leader will oversee multiple scrum teams and collaborate across technology, data, risk, security, marketing, and customer experience to deliver a best-in-class financial wellness platform.

Additional Key Responsibilities:

Product Strategy & Vision
• Define and lead the strategic roadmap for credit monitoring, financial wellness tools, and identity protection services.
• Develop a compelling customer value proposition that integrates credit score monitoring, budgeting capabilities, and identity protection.
• Identify market opportunities, competitive positioning, and product differentiation.
• Drive adoption, engagement, and retention through continuous innovation and customer-focused product enhancements.

Product Ownership & Agile Delivery
• Serve as product owner across multiple agile product backlogs, epics, and user stories.
• Lead cross-functional planning with engineering, UX, data, and platfor timely and high-quality product delivery across releases.

Technology Delivery & Platform Development
• Oversee the design, development, and implementation of scalable technology solutions with architecture and engineering leaders to ensure platform scalability, performance, and security.
• Ensure compliance

Third-Party Partnerships & Vendor Oversight
• Manage relationships with third-party providers supporting credit score data, identity monitoring, fraud alerts, and financial tools.
• Lead vendor evaluation, contract negotiations, and ongoing performance management.
• Ensure seamless integration of third-party capabilities into the customer experience.

Team Leadership
• Lead and develop a team of product managers and multiple agile scrum teams.
• Establish strong product management practices, governance, and delivery frameworks.
• Foster a culture of innovation, collaboration, and, customer satisfaction, and financial impact.
• Use customer insights and data analytics to continuously optimize features and user experience.
• Partner with marketing and digital teams to drive awareness and adoption.

Preferred Competencies & Skills:

10+ years of experience in product management, digital platforms, or financial services technology.
• Proven experience leading complex digital products from concept through delivery.
• Strong experience operating within agile technology delivery environments.
• Experience managing multiple scrum teams and cross-functional technology teams.
• Experience working with third-party vendors and platform integrations.
• Strong strategic thinking and execution capabilities.

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

 

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

• Defines the strategy and executes on the business and financial results for a product portfolio through the leadership of team(s) managing new and existing products by creating a differentiated customer experience utilizing traditional and emerging capabilities in technology, operations, and data analytics.
• Defines the overall strategy to produce a differentiated customer experience related to produc