SENIOR CLERK - 64041150

Requisition No: 849825 

Agency: Department of Health

Working Title: SENIOR CLERK - 64041150

 Pay Plan: Career Service

Position Number: 64041150 

Salary:  33,760.00 Annually 

Posting Closing Date: 04/07/2025 

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 Senior Clerk 

The Department of Health in Pinellas has Senior Clerk positions open in the Medical Services Program at the St. Petersburg Health Department and Centralized Call Center.

Job Summary-Senior Clerk: The successful incumbent must be bi-lingual in English and Spanish and will work be the in WIC call Center.  This position involves regular contact with a diverse population both in person and over the phone and will require working with sensitive and confidential information.     

 

Your Specific Responsibilities

• Performs client registration for the WIC Program. 
• Interviews clients to obtain demographic and eligibility data.  Reviews documentation and makes a determination as to eligibility for program benefits as in the DHM Manual 150-24. 
• Enters data into the computer system as outlined in the FLWISE Clinic Manual and Worksheets. 
• Notifies clients of expiring certification, and schedules appointments. 
• Explains WIC Program eligibility, application procedures, correct EBT card usage, and the appointment system. 
• Issues food benefits and ID/VOC cards and shopping lists to appropriate clients.  Maintains electronic eligibility records.
• Maintain productivity standards for eligibility determination and food benefit issuance. 
• Participates in four community outreach activities per one year evaluation period. 
• Provides basic nutrition and breastfeeding information to clients through the newsletter contacts.  Participates in breastfeeding promotion and support activities.

 

Required Knowledge, Skills, and Abilities:

• Ability to prioritize work, identify changing priorities and adjust as needed.
• Ability to self-monitor work for accuracy and maximum productivity
• Ability to use multiple computer programs and software such as Microsoft office to retrieve and/or input data.
• Strong internal and external customer service skills
• Ability to independently solve problems
• Strong verbal and written communication skills in addition to good listening skills, including the ability to speak English fluently. 
• Ability to work effectively and cooperatively with others
• Knowledge of patient confidentially laws
• Ability to work with a diverse population
• Ability to review data for accuracy and completeness
• Ability to perform mathematical calculations
• Knowledge of medical insurance
• Ability to prepare accurate reports and correspondence

 

Qualifications:

Minimum

• At least 1 years of computer experience
• At least 1 years’ experience working in a fast-paced customer service position

 Preferred

• Experience with FL Wise
• Experience working with different health insurances, including Medicaid
• Experience determining financial eligibility for clients/patients
• At least 1 year experience working in a medical office setting