LX Creative Services Senior Manager

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid. 

Make an impact with a purpose-driven industry leader. Join us today and experience #LifeAtVisa

Job Description

The Senior Manager, Creative Services leads the creative process for creating and marketing effective and engaging learning experiences and initiatives for Visa University (VU). Reporting to the Senior Director, Learning Experience Design and Delivery, they will establish the creative vision, strategy, and standards for complex multimedia design and development projects.

This role is essential in creating the overall appearance and impression of VU learning materials, digital learning assets, experiences, and communications. They have a critical role in fostering innovation, ensuring quality, and aligning creative outputs with VU’s Go-To-Market strategy.

The ideal candidate for this role is someone creative, who is highly skilled in multimedia design for learning experiences, and with human-centered marketing and communications background. They will be skilled at building and managing internal stakeholder and external vendor relationships and have proven experience in managing complex projects and resources to meet demanding deadlines.

Multimedia Design Projects

• Create, and supervise the creation of, refined, original and captivating graphics, illustrations, charts, exhibits, infographics, interactive PDF, print ready documents (job aids, posters, or publications), motion graphics, animation, videos and other design elements for classroom training, online courses, webinars, learning games, performance support tools, communication, web banners, client engagement, or executive speaking events.
• Develop for target audiences across different organizational levels, geographies, time zones and cultures.
• Manage design-related assets and tools such as photography, illustration, iconography, and stock videos.
• Establish and manage project plans and budgets for vendor contractors, ensuring cost-effective use of resources on outsourced projects.
• Champion Visa and VU marketing, corporate identity and brand style guidelines while maintaining creativity.
• Support multiple stakeholders, balancing competing requirements, to effectively negotiate multimedia design projects and communications priorities for Visa University.

Go-To-Market Strategy 

• Provide creative guidance to the Learning Experience Leadership Team on the creation and execution of VUs Go-To-Market strategy.
• Create and implement comprehensive, innovative, and effective marketing and communication strategies for key VU strategic initiatives.
• Serve as a primary communications liaison between VU and the People Communications team align with Global People communications priorities.
• Partner with global and regional Heads of Learning to enhance learner engagement through communications, campaigns, and other media platforms.
• Monitor industry trends and advancements in marketing and communications to continuously benchmark and enhance VU’s Go-To-Market strategy with innovative and leading practices.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

Basic Qualifications:

• 8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD
• Bachelor's degree or equivalent in education, graphics design, marketing, communications, or business.

Preferred Qualifications:

• 9 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD
• 7+ years of working experience in graphic/multimedia design, learning & development, communications, or marketing role in a corporate environment. 4+ years with and advanced degree.
• 5+ years of experience managing teams and overseeing creative projects from concepti