Medical Assistant (Elk Ridge) - Flagstaff Family Medicine

Schedule: Monday-Friday 9:00am-6:00pm


JOB PURPOSE: Under the supervision of clinic leadership: clinic manager, MA Supervisor, MA Lead, or lead provider, provides health care in clinic and related work as assigned.

The primary goal of the Elk Ridge Community Health Medical Assistant is to support Elk Ridge’s Mission of providing comprehensive, quality health care that is affordable and accessible to all who may have healthcare needs, by successfully performing the primary essential functions.

The following functions and responsibilities will contribute to Elk Ridge Community Health to achieve its KEY RESULTS:
1. World Class Experience for staff and patients
2. Healthier patients and employees
3. Positive Financial Result

Job Functions:
• Assists clinic health care providers in providing direct patient care, by rooming patients, obtaining vitals, gathering patient history and reason for seeking care. Maintains strict confidentiality. Assists with Telehealth appointments. This duty is performed daily.
• Assists with registration of clinic patients and completes EHR data entry in patient's charts. This duty is performed daily.
• Gathers necessary vital signs from patients and completes entry in EHR for physician's review and entry into patient's chart. Other duties may include drawing blood, if necessary; wound care and dressing changes; removing sutures and staples; electrocardiograms; and ear lavage. This duty is performed daily.
• Collects, prepares, and sends laboratory specimens for routine tests and records results under direct supervision of the provider. This duty is performed daily.
• Administers selected medication and treatments to patients as ordered, including injections and immunizations and instructs patients on proper follow-up procedures under the supervision of the provider. Enters medication refill requests for provider review and approval. This duty is performed daily.
• Recognizes and responds appropriately to urgent/emergent situations per protocol; perform basic triage per specific office protocol procedures; document work processes as required. This duty is performed daily.
• Maintains documentation of immunizations in EMR chart and the ASIIS Website. This duty is performed daily.
• Maintains the supply stock in exam rooms and lab areas and documents usage so supplies may be replenished. Checks dates on all medications and supplies daily. This duty is performed daily.
• Cleans examination tables between patients and at close of business day. Adheres to Elk Ridge work practices in the Occupational Exposure Plan Policy, MSDS and safety plan. This duty is performed daily.
• Anticipates provider's needs related to patient care. Assist the provider with patient education pertaining to the patient's ongoing health care: results of lab and x-ray reports; diet and exercise; laboratory and radiology preparation. This duty is performed daily.
• Sets up and cleans medical equipment and keeps red bags emptied and prepared for pickup. This duty is performed daily.
• Performs laboratory procedures provided by the center under direct supervision of the provider. This duty is performed daily.
• Keeps own workspace clean and tidy, and, as a team member, assures cleanliness of common use areas.
• Carries out the referral process for patients as requested. Handles prior authorizations for home health and DME equipment. This duty is performed daily.
• Assists other Elk Ridge team members, from all departments, when needed. This duty is performed weekly.
• Participates in meetings as required.
• Maintains current certification through CEU's or exam.
• Ability to communicate effectively in English language in person, by phone, and in writing.
• Requires adherence to all policies and procedures, including, but not limited to, standards for safety, attendance, punctuality, and personal appearance. Ability to multi-task efficiently and effectively and cope in a healthy way with job stress.
• Participates in training of new staff - demonstrates supervisory capacity or already has supervisory experience.
• Helps to build a team-oriented setting.
• Participates in clinic or corporate projects.
• Models professional clinical standards and behaviors.
◦ Regular and predictable attendance.
◦ Continuous learning in both personal and professional development.
◦ Consistent review, comprehension and reply of company email and related correspondence.

Joint Commission Responsibilities:
• Maintains a clean, safe, and hygienic work environment in compliance with all Policies and Procedures including but not limited to work areas, workstations, examination rooms, hand washing, infection prevention and control etc. for this position.
• Demonstrate