Technical Customer Service Rep

Description

As a global leader in precision measurement sensing technologies, VPG addresses an expanding array of applications in which accuracy, reliability, and repeatability make the difference. Whether it is in the design and safety of new generations of cars, trucks and planes, or optimizing advanced medical equipment and consumer products, VPG’s deep engineering expertise is making the world safer, smarter, and productive.

We are looking for a dynamic individual to join our team as a Mid-Senior level Lead Customer Service Representative. In this role, you will be responsible for providing exceptional customer service and managing customer inquiries and orders. You must be able to work independently, think critically, and take initiative to provide solutions that drive customer satisfaction.

This is an on-site position located in Wendell, NC.

Responsibilities:

• Receives customer requests, including (but not limited to) purchase order requirements, request for quote, delivery enquiries, trouble shooting.
• Prepares documents/system processing related to new order requirements, RFQs and RMAs
• Ensures order/quote/RMA information accessible by sorting and filing documents/forms electronically.

Requirements

1-3 years of lead related experience

Acquires job skills and company policies and procedures.

Benefits

Company sponsored benefits that include medical, dental, vision, life, AD&D insurance, disability and flexible spending account (FSA)

Voluntary Critical Illness & Accidental Injury Insurance

Company 401(k) Plan with 4% employer match (Employee/Employer Contributions 100% vested upon hire)

Paid vacation and holidays