Training Lead

Duties May Include:

• Design and deliver formal training curricula for new hire onboarding and ongoing staff development
• Develop and maintain training materials including curricula, guides, processes, and procedures documentation
• Ensure contractor personnel are adequately trained in TSD tools, troubleshooting methods, and customer service standards
• Monitor post-training performance and provide remedial training as needed to maintain quality standards
• Coordinate government-mandated training completion and tracking for all contractor personnel
• Conduct training effectiveness evaluations and implement continuous improvement initiatives

Benefits

Required Qualifications:

• In-depth knowledge of training practices and techniques including adult learning principles
• Minimum of three (3) years of experience designing and delivering training in any field
• Bachelor's degree in Education, Training and Development, or related field
• Strong presentation, communication, and instructional design skills
• Experience with Learning Management Systems and training documentation
• Ability to obtain and maintain CBP Background Investigation

Desired Qualifications:

• Certified Professional in Learning and Performance (CPLP) or similar certification
• Experience with technical training for IT service desk operations
• Knowledge of ITIL training methodologies and customer service best practices
• Experience developing training for government contractors or cleared personnel
• Instructional design certifications
• Bilingual (English/Spanish) training capabilities