Customer Facing Sr. Specialist, eCommerce - Alternative Channel

 

Foods people love. Brands people trust. And a career that nourishes your future like no other.

 

If you're driven by the passion to do something meaningful that changes lives, Nestlé is the place for you. Nestlé USA is one of seven operating companies that make up Nestlé’s presence in the United States. We're in 97% of American homes, and as the leading food and beverage company, our goals are to continue to deliver quality food and beverage products, strengthen our local communities, and reduce our environmental and climate impact.

 

We’re determined to challenge the status quo and be better tomorrow than we are today. As individuals and teams, we embrace our entrepreneurial culture and have created a workplace where collaboration is essential, courage is rewarded, speed is expected, and agility is the norm to delight our consumers every single day. Here, you will find limitless opportunities to learn and advance your career and feel empowered to succeed in the workplace and beyond. Because our focus is not only on nourishing our customers, but also about enriching you.

 

This position is not eligible for Visa Sponsorship.

 

 

POSITION SUMMARY:

The primary responsibility of this position will be to lead Nestlé’s unique, rapidly growing Alternative Fulfillment channel. This subject matter expert will support the Sr. CFSC Manager in executing OMNI eCommerce strategy by overseeing day-to-day activities for retailer dropship programs, with limited oversight. As a pace setter, the individual will engage directly with customers and cross-functional/cross-OpCo teams to accelerate program onboarding/assortment expansion, drive operational performance, and deliver robust process improvement. Aggressive growth objectives will be achieved by a confident, self-starter with an E2E mindset; by assessing the holistic supply chain, quantifying losses/opportunities, and identifying future requirements via leading indicators.

 

PRIMARY RESPONSIBILITIES:

• Subject matter expertise – Independently manage operational complexity of dropship programs, with specialized knowledge of customer eCommerce programs, success criteria, and ability to connect job scope E2E
• Customer relationship – Collaborate externally to foster customer relationships, build trust, and unblock strategic barriers to throughput generation
• Influence inventory strategy - Partner with Planning, Deployment, and Operations teams, to optimize inventory management utilizing segmentation tools, velocity studies, and service-level metrics to guide decisions
• Enable growth – Influence commercial teams with assortment selection guidance, objective benchmarking, and customer onboarding support
• Implement process improvement – reduce firefighting with root cause analysis and O2C insight to delegate corrective actions (internal/external) to resolve master data, IT software, or inventory sync errors
• Improve visibility and channel maturity by developing new reporting, decision support tools, and scorecarding
• Support business case analysis, capacity needs, and measure financial impacts to ensure profitable growth
• Identify key trends across Nestlé, sales channels, customer accounts, and industry.
• Compete/connect externally to assess current/future needs and present relevant action items to leadership team.

 

REQUIREMENTS:

EDUCATION LEVEL:

• Bachelor’s Degree in related field or equivalent experience

 

EXPERIENCE:

• 2 years prior analytics experience
• 4 years prior experience in eCommerce/Supply Chain/Sales/Channel or Program management