Staff AI Product Strategy & Innovation Manager

Is it surprising to hear that a financial institution of 1.5 million members and over $30 billion in managed assets say that success comes from focusing on people, not profits?

Our “people helping people” philosophy has guided us since 1935, driving our deep commitment to serving our members, communities, and each other. When you join our team, you become part of a purpose-driven organization where your work makes a real difference.

While we’re proud of our history, we’re even more excited about our future. With business and technology transformation on the horizon, there’s never been a better time to be part of BECU.

PAY RANGE

The Target Pay Range for this position is $152,300.00-$186,100.00 annually. The full Pay Range is $118,200.00 - $220,200.00 annually. At BECU, compensation decisions are determined using factors such as relevant job-related skills, experience, and education or training. Should an offer for employment be made, we will consider individual qualifications. In addition to your salary, compensation incentives are available for the hired applicant. Incentives are performance based and targets vary by role.

BENEFITS – because people helping people starts with supporting you

• 401(k) Company Match (up to 3%)

• 4% annual contribution to your 401(k) by BECU

• Medical, Dental and Vision (family contributions as well)

• PTO Program + Exchange Program

• Tuition Reimbursement Program

• BECU Cares volunteer time off + donation match

IMPACT YOU’LL MAKE:

As a Staff AI Product Strategy & Innovation Manager, you’ll play a pivotal role in shaping the future of AI at BECU. You’ll define and execute the strategy for our new AI products, ensuring they deliver meaningful, efficient, and personalized experiences for both employees and members. Your leadership will influence decisions at every level, driving innovation and accelerating adoption of cutting-edge technology. This is a high-visibility role where your work will directly impact productivity and financial wellness across the organization.

To join our dynamic team, we require candidates to be residents of WA, OR, ID, AZ, TX, GA, SC, NC, CA or VA. If you’re located in Washington state and within a reasonable driving distance from Tukwila, we are requesting that you come into our HQ on Tuesdays & Wednesdays.  For those candidates that live outside the commute distance of TFC and in any of our approved remote work locations, this role will be remote. Remote or onsite, we are committed to ensuring you are fully engaged and included in our collaborative environment. 

WHAT YOU’LL DO:

• Lead Product Strategy: Define and communicate the vision, roadmap, and priorities for our new AI products, ensuring alignment across teams and leadership.
• Own Outcomes: Take full responsibility for product success, including executive-level narratives, trade-offs, and decision-making.
• Translate Needs into Action: Convert stakeholder requirements into clear product roadmaps, PRDs, and actionable stories for engineering teams.
• Drive Delivery: Partner with engineering to execute across retrieval, ranking, UX, and analytics, ensuring timely and high-quality releases.
• Measure Impact: Establish dashboards and analytics to track adoption, performance, and member experience improvements.
• Champion Enablement: Develop training, job aids, and communication plans to drive adoption and understanding of AI tools.
• Collaborate Cross-Functionally: Work closely with AI engineers, contact center teams, marketing, compliance, and leadership to deliver impactful solutions.
• Mentor and Share Knowledge: Coach junior team members and lead information-sharing sessions to foster innovation and growth.

This isn’t just about ticking off tasks on a list. It's about making a significant, positive change in BECU’s journey, where your contributions are valued, and your growth is continually fostered.

WHAT YOU’LL GAIN:

• High-Impact Role: Influence AI strategy and execution with visibility to the CEO and executive leadership.
• Innovation at Scale: Work on groundbreaking AI products that transform member experiences and internal productivity.
• Cross-Functional Collaboration: Partner with diverse teams across engineering, operations, and leadership.
• Professional Growth: Build expertise in generative AI, RAG, and enterprise-scale deployments.
• Culture of Learning: Join a team that values curiosity, creativity, and continuous improvement.