Division Manager

Join Chimes – and go further to help others go far!  Chimes is a not-for-profit organization that assists people with intellectual and behavioral challenges to achieve their fullest potential.

Our vast array of services — educational, employment, vocational, residential, habilitative and behavioral health — are delivered through a network of national and international affiliates. This allows us to take a comprehensive, holistic approach to improving the lives of every person we serve — those who receive and those who reap the benefits of our innovative, responsive solutions.

Primary Responsibilities:

Person-Centered Program Leadership

• Ensure all residential services align with person-centered principles and support people in achieving their individual goals.
• Oversee the development, implementation, and monitoring of Individual Support Plans (ISPs), ensuring compliance with agency and regulatory requirements.
• Regularly assess and address the needs of the people supported, collaborating with families, support teams, and community resources as necessary.
• Promote independence and community integration through innovative programming and individualized supports.

Supervision and Workforce Development

• Provide supervision and guidance to Program Supervisors, ensuring they effectively manage their teams and fulfill their responsibilities.
• Conduct regular performance evaluations, develop individualized training plans, and foster a culture of accountability and growth among all team members.
• Collaborate on recruitment, onboarding, and retention strategies to ensure a competent and well-trained workforce.
• Establish and maintain staff schedules to ensure adequate coverage and operational efficiency.

Compliance and Quality Assurance

• Maintain compliance with all federal, state, and local regulations as well as agency policies and procedures.
• Conduct site visits to monitor program quality, review documentation, and ensure a safe and supportive environment for people supported and team members.
• Lead efforts to address and resolve deficiencies noted during audits, inspections, or internal reviews.

Health, Safety, and Crisis Management

• Oversee the health and safety of the people supported, addressing concerns and incidents promptly.
• Ensure proper documentation and reporting of incidents in compliance with agency and regulatory requirements.
• Provide leadership and support during emergencies, ensuring adherence to established protocols.

Fiscal Management

• Monitor and manage program budgets, ensuring efficient use of resources.
• Review and approve staff time sheets, individual maintenance allowances, and other program-related expenditures.

Collaboration and Stakeholder Engagement

• Develop and maintain positive relationships with families, guardians, community partners, and regulatory agencies.
• Respond to inquiries and concerns from stakeholders promptly and professionally, fostering trust and transparency.
• Represent the agency in community and stakeholder meetings, promoting the mission and values of the organization.

Schedule Details: Full Time - Monday through Friday 9 am-5 pm (hours may vary based on program needs)

Qualifications:

Education:

Bachelor’s degree in Human Services, Psychology, Education, Social Sciences, or a related field. Master’s degree preferred.

 Experience:

• Minimum of three years of supervisory experience, preferably in residential or IDD services.
• Demonstrated experience in program management, person-centered planning, and staff development.

 Skills:

• Strong leadership and communication skills.
• Ability to foster collaboration and effectively manage teams.
• Proficiency in using technology for documentation and program management.

 Other Requirements:

• Valid driver’s license with an acceptable driving record.

 Key Competencies:

• Leadership and team management
• Person-centered planning and implementation
• Regulatory compliance and quality assurance
• Crisis intervention and decision-making
• Stakeholder engagement and collaboration

What’s in it for you?

Total Rewards (For Full-Time Employees = >30 hours/week):

• Competitive Pay
• Me