Customer Experience Representative (CX) | Seasonal - Part Time

ABOUT US

Stio® is a mountain apparel brand that designs, develops, and sells beautiful, functional, and innovative apparel infused with the soul of the mountain lifestyle. With headquarters in Jackson, Wyoming, Stio draws inspiration from the surrounding Teton Range and offers products via Stio.com, catalog and our Mountain Studio® retail locations.

YOUR ROLE

Seasonal Customer Experience Representatives (CX) at Stio provide excellent customer service via a phone and email ticketing system with expert product knowledge and passion. The ideal candidate has a positive attitude, thrives in a team environment, excels in tough conversations, and is enthusiastic about providing the best customer experience possible. You will collaborate daily with Stio distribution centers and Stio customers who are excited to share your experiences. Ability to work remotely or in an office setting are both considered.

Seasonal Customer Experience Representatives report to the Customer Experience Shift Managers.

YOUR RESPONSIBILITIES

• Communicate daily via phone, email and chat with customers and coworkers
• Actively manage the customer support ticket queue
• Effectively answer tickets in a timely manner and within required KPIs
• Understand and articulate Stio product information and processes with ease
• Uphold agent performance standards in Zendesk accordingly

YOUR SKILLS AND EXPERIENCE

• High School diploma or equivalent required, college degree preferred
• Intermediate computer and typing skills required
• Proficiency with Google Workspace and Microsoft Products preferred
• Previous experience in customer service preferred
• Outdoor apparel/apparel knowledge preferred
• Excellent communication skills and a positive attitude
• Versatility, demonstrated initiative, and the ability to collaborate with a team
• Attention to detail and strong organizational skills required

THE FINE PRINT

• Start date September 19th
• $18/hour starting wage
• Flexible scheduling up to 29 hours per week after initial 2 week training period
• Holiday hours required
• Holiday Pay
• Paid Sick Time
• Candidate must be available mid September 2023 through March 2024
• $500 Gear Test allowance
• $250 home office equipment reimbursement
• Generous employee discount
• Employee Assistance Program
• Company DEI Committee and Employee Resource Groups

This job description is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, we reserve the right to revise the job or to require that other or different tasks be performed. Stio is an equal opportunity employer of all qualified individuals, including minorities, BIPOC, LGBTQ+, veterans & individuals with disabilities.