Sportsbook Ticket Writer (Part-Time)

Discover What’s Possible at BetMGM

Ready to make your career legendary? Join us as we bring the magic of Vegas to our players. The BetMGM team has over 1,400 talented members, revolutionizing sports betting and online gaming in the United States and Canada. We’re a brand with technology at our hearts and the most driven and focused talent in the business.

As a valued team member, we’re committed to giving you the resources and support you need to thrive. Our benefits and perks include:

• Medical, Dental, Vision, Life, and Disability Insurance

• 401(k) with company match

• Pre-tax spending accounts including health care FSA and commuter savings

• Flexible paid time off

• Professional development reimbursement and ongoing skills training opportunities

• Employee resource groups

• Swag, ticket giveaways, and more!

At BetMGM, we recognize that every individual plays a meaningful role in our success. That’s why we’re committed to building a respectful, inclusive workplace. It’s the strategy behind every win. By meeting people where they are, we create a culture of belonging where everyone can thrive and a workplace that reflects our values, our people, and our drive to win. 

Location

Glendale, AZ (Fully Onsite)

About the Role 

Sportsbook Writer (Part-Time) are to provide high-quality, best-in-class customer service while writing fast and accurate sports wagers for customers. It is key to follow all rules and regulations, policy and procedures, and to maintain a cash drawer with accuracy. 

Responsibilities 

• Deliver and maintain best-in-class customer service with a focus on customer acquisition and retention and through a positive, friendly manner 

• Assist customers with property related items, including but not limited to, seating, F&B assistance, and kiosk wagers 

• Write, verify, and make payments on tickets for sports wagers in accordance with department policy and procedures and ensure compliance related to applicable jurisdictional gaming statutes and regulations 

• Create and enter player tracking cards 

• Maintain and balance a till for use in issuing and redeeming tickets and vouchers for assigned shift, following all established cash-handling policies and procedures 

• Ensure compliance with all regulatory controls of specific state gaming agencies 

• Stock sportsbook Writer/Cashier's stations with adequate supplies; keeps all stations neat and clean and representative of the brand 

• Explain wagering rules, including betting lines and odds, and procedures to customers  

• Assist customers with all digital related app wagering items, including but not limited to, deposits, withdrawals, registrations and customer service escalations​ 

• Ensure the protection of customer rewards and adherence to credit lines  

• Notify management of escalated or prevalent guest issues/concerns and any apparent suspicious activity  

• Partner with Customer Service to solve customer issues as needed​

• Perform other job-related duties as requested 

Essential Functions 

• Desire to gain knowledge of sports wagering systems, sports markets and odds​ 

• Must be able to stand, walk, bend, reach, lift to 10 pounds without assistance, and operate computers and other technological devices for extended periods of time 

• Must be able to create and maintain a customer service environment which focuses on attracting and retaining customers, creating positive experiences, and solidifying our brand 

• Must have the ability to adjust to and embrace change while working in a fast-paced and constantly evolving environment 

• Must have the ability to listen to and understand other people's needs through interpersonal skills focused on teamwork 

Qualifications   

• Ability to gain and maintain a Gaming License through the proper regulatory body 

• At least 21 years old 

• Must be able to stand or sit, and operate computers and other technological devices for extended periods of time 

• Minimum six (6) months of cash-handling experience with basic math skills 

• Basic computer and reservation software skills 

• Excellent customer service skills and interpersonal skills with the ability to communicate effectively 

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