836376 OPS EMPLOYMENT PROGRAM SPECIALIST - 40099808

Requisition No: 836376 

Agency: Commerce

Working Title: 836376 OPS EMPLOYMENT PROGRAM SPECIALIST - 40099808

 Pay Plan: Temp

Position Number: 40099808 

Salary:  $20.70 / Hour 

Posting Closing Date: 10/08/2024 

Total Compensation Estimator Tool

JOB TYPE:    OPS
POSITION LOCATION:      Tallahassee, FL (relocation benefits are not available for this position) 

Employment Program Specialist

This position will be used for multiple vacancies

OPEN COMPETITIVE

www.floridajobs.org/

Your Specific Responsibilities:

Under the general supervision of the Benefits Program Supervisor/Analyst, reviews and analyzes Fraud, Non-Fraud and Non-Monetary overpayment determinations in the Reemployment Assistance Program.  This position requires the incumbent to be quality and customer focused; to assist in improving all work processes and to assist in meeting the missions and goals of the department.  When necessary or requested, attend training and be willing to cross train to enhance knowledge, skills, and abilities.

 

Responsible for reviewing and handling claims associated with CONNECT Workflow Queues, Corrected Desk Pay Order (DPO’s), Employer Protest, Wage Credit Post Audit (UCO-2), phone calls, and associated mail daily.

 

Responsible for reviewing the appeals decisions to determine the appropriate actions needed as it relates to overpayment determinations.  Set up overpayments, re-determine overpayments as needed including canceling overpayments.

 

Provides testimony at appeals hearings regarding overpayments as requested by the Office of RA Appeals or other hearing offices.

 

Performs other related duties as required.

 

Required Knowledge, Skills, and Abilities:

 

• Knowledge of reemployment assistance law, rules, policies, and procedures.
• Ability to collect, evaluate and analyze data relating to reemployment assistance programs.
• Ability to review reemployment assistance functions to measure effectiveness.
• Ability to develop training materials and train others.
• Ability to work independently.
• Ability to utilize problem-solving techniques.
• Ability to plan, organize and coordinate work assignments.
• Ability to effectively communicate verbally and in writing.
• Ability to establish and maintain effective working relationships with others.

 

Qualifications:

As a condition of pre-employment eligibility, a Level 2 security background screening is required, which consists of fingerprinting and a check of local, state, and national law enforcement records