Jobs and Careers

Head of Employee Services, GBS North America

Moon Township, PA, US, 15108, United StatesRemotefull_timeVerifiedPosted 11 Aug 2026

💰 $203,000/yr($166,400/yr – $203,000/yr)

About the role

Hydro Global Business Services (GBS) is an organizational area that operates as an internal service provider for the Hydro group. Its ultimate purpose is to deliver relevant IT, financial and HR business services to all business areas within the company.

What we offer you

At Hydro, you'll step into a senior leadership role with the opportunity to shape the future of Employee Services across North America. You'll help build and scale a best-in-class service delivery organization supporting employees across multiple sites, business units, and jurisdictions while partnering with leaders across the business and HR community to drive operational excellence, employee experience, and transformation.

We offer:

A senior leadership opportunity with visibility and influence across the business.
The opportunity to design, build, and lead a growing Employee Services organization supporting employees throughout North America.
Ownership of a high-impact transformation initiative that will shape how HR services are delivered for years to come.
The ability to build new capabilities, processes, technologies, governance structures, and service delivery models while creating a scalable foundation for future growth.
Competitive compensation with a salary range of $166,400 - $203,000 plus eligibility for an annual incentive plan with a maximum payout opportunity of 23%.
A comprehensive U.S. benefits package designed to support your health, wellbeing, and financial security, including:

Medical, dental, and vision coverage with multiple plan options.
Health Savings Account (HSA) and Flexible Spending Accounts (FSA).
Mental wellbeing support, including an Employee Assistance Program (EAP).
Company-paid life, AD&D, short-term disability, and long-term disability insurance.
401(k) retirement plan with company match and additional company contributions.
Voluntary benefits such as critical illness, accident, identity protection, and pet insurance.

Professional development opportunities within a global organization committed to innovation, sustainability, continuous improvement, and people development.

Location - Remote

What you will be doing

Lead the strategy, implementation, governance, and ongoing evolution of the Employee Services operating model across North America in support of 6,000+ employees in the US & Canada.
Build and lead a high-performing team responsible for employee lifecycle transactions, onboarding, employee data management, leave administration, employee inquiries, case management, and related services.
Establish and govern service catalogs, intake channels, escalation pathways, ownership boundaries, service standards, and delivery processes.
Develop and own service-level agreements, operational controls, performance metrics, quality standards, and accountability frameworks to ensure exceptional service delivery.
Partner with HRBPs, Payroll, Benefits, HRIS, Employee Relations, Legal, and business leaders to continuously improve employee experience and operational effectiveness.
Influence workforce planning, capacity management, resource allocation, and service delivery performance across the function.
Utilize analytics and operational insights to identify trends, risks, opportunities, and improvement initiatives.
Drive standardization, automation, knowledge management, compliance controls, and continuous improvement initiatives that improve quality, efficiency, and scalability.
Lead change management and adoption efforts associated with process migrations, organizational transformation, and service model evolution.
Serve as a trusted advisor to HR leadership and business stakeholders on Employee Services strategy, governance, service performance, and long-term capability development.

What will make you successful?

Required Qualifications

Bachelor's degree in Human Resources, Business, Organizational Leadership, Operations Management, or a related field.
10+ years of progressive HR leadership experience in HR operations, shared services, employee services, HR transformation, or related service delivery environments.
Demonstrated success building, scaling, or transforming HR service delivery organizations from design through implementation, stabilization, and continuous improvement.
Proven experien