Fertility Care Patient Navigator

About Us
Pinnacle Fertility is a leading fertility care platform dedicated to fulfilling dreams by building families. We support a nationwide network of fertility clinics, providing innovative technology, compassionate patient care, and comprehensive fertility treatment services to ensure a seamless, high-touch experience for every family. Learn more about us at www.pinnaclefertility.com.

About the Role
The Fertility Care Patient Navigator position is an exciting opportunity for compassionate, service-minded individuals who want to make a meaningful impact on patients' lives. In this role, you’ll serve as the primary point of contact for patients, guiding them through their fertility journey and working closely with a multidisciplinary team to ensure exceptional care and support.

We are seeking a Fertility Care Patient Navigator to join our dedicated team at IVF1 in Naperville, IL. This is a full-time position requiring availability Monday through Friday, from 8:30 AM to 5:00 PM with some flexibility, with 1-2 weekends per month.

Key Responsibilities:

• Support IVF team members with all aspects of patient treatment coordination, including communication, education, scheduling, documentation, and record-keeping.
• Assist and interact with patients in person, by phone, and via portal messaging, email, and two-way texting.
• Educate patients on the IVF process, including infertility testing, insemination, in vitro fertilization (IVF), frozen embryo transfer (FET), egg vitrification, medications, potential side effects, and lifestyle factors affecting treatment success.
• Collaborate with team members to ensure a high-quality patient experience.
• Maintain accurate and up-to-date patient records in the nAble EMR system, documenting medication administration, test results, progress notes, and physician orders.
• Provide empathy and support to patients, fostering a compassionate care environment.
• Guide patients on self-administering medications and monitoring treatment progress.
• Coordinate and schedule surgical and ART procedures, diagnostic tests, and appointments, ensuring all consents are signed and treatment timelines are followed.
• Serve as a liaison between patients and the medical team, relaying vital information, test results, and treatment instructions while addressing any questions or concerns.
• Advocate for patients, ensuring their needs and preferences are considered throughout the treatment process.
• Assist with additional administrative tasks and other duties as assigned
• Assist with after-hours call coverage on a rotating schedule, ensuring patient needs are addressed appropriately.
• Availability to work weekends and holidays as required.

Position Requirements:

• Education: High school diploma required. Bachelor’s degree in healthcare, social work, or a related field preferred; Certified Medical Assistant Certification (CMA) preferred.
• Experience: Minimum of 1-2 years in customer service, patient navigation, case management, or a related healthcare role.
  • IVF/fertility experience and background in women's health a plus 
• Skills:
  • Strong knowledge of healthcare systems, insurance processes, and patient advocacy.
  • Excellent communication, organizational, and problem-solving skills.
  • Excellent time and people management skills with the ability to work independently, multi-task, and prioritize work. 
  • Proficiency in using electronic medical records (EMR) and healthcare software.
  • Empathy and a patient-focused approach, with the ability to work collaboratively in a multidisciplinary team.
  • Bilingual skills are a plus.

Compensation & Benefits:

• Hourly Rate: $24.00 - $26.00 per hour (final offers based on experience, skills, and qualifications).
• Benefits: Comprehensive healthcare, dental, life, and vision insurance. Additional benefits include generous paid time off (PTO), paid holidays, and a retirement savings program. Further details will be provided during the interview process.

Diversity & Inclusivity at Pinnacle Fertility
At Pinnacle Fertility, we are committed to fostering a diverse and inclusive environment. We serve everyone, regardless of gender, sexual orientation, race, ethnicity, or religion. Just as we celebrate the diversity of our patients,