Compliance Specialist

Position Summary:

Under the general direction of the Director of Compliance, the Compliance Specialist will be responsible for ensuring that workforce members are current with compliance training, managing the patient feedback incident reporting system, and performing compliance administrative tasks.

Primary Responsibilities:

• Maintain knowledge of the federal, state, local and regulatory requirements relevant to your position to ensure compliance.
• Participate in meetings, serve on committees, and may be called upon to lead ad hoc group discussions.
• Record the minutes of risk and compliance committee meetings.
• Complete assigned projects.
• Assist the Director of Compliance with performing audits and tracking compliance audits conducted by other departments.
• Conduct educational presentations for new hires and deliver compliance presentations as needed.
• Must use sound judgment to determine when and to whom to escalate issues to ensure resolution.
• Must adhere to HIPAA and protect the confidentiality and sensitivity of patient information.
• Must meet service level expectations and identified key performance indicators.
• Required to follow standard operating policies and procedures, while delivering expedient, professional responses to patients’ inquires and concerns.
• Must attend staff meetings and trainings.
• Other duties and/or other locations as assigned.

Patient Feedback Incident Reporting System (RL Datix)

• In collaboration with the Director of Compliance, the Compliance Specialist will manage the patient feedback entered into our incident reporting system.
• Ensure that all feedback complaints are properly entered into RL Datix.
• Perform data analytics, compile, and generate reports for presentation at committee meetings.
• Acknowledge patient complaints in writing and in a timely manner, but no later than seven days after receiving the complaint and document the acknowledgment in RL Datix.
• Assign supervisors to review patient complaints. Ensure the review is completed in a timely manner in accordance with policy.
• Assist all workforce members with entering feedback complaint into RL Datix; and assist assigned supervisors with the investigation of feedback complaints.
• Ensure that all feedback complaints are properly documented in RL Datix from the initial complaint to its conclusion.

Mandatory Compliance Training

• Contribute to the development, implementation and maintenance of compliance materials, training modules and work plans.
• Conduct and monitor attendance at compliance education and training sessions, online or live, as required.
• Monitor updates to federal and state laws and regulations applicable to our mandatory compliance training.
• Maintain an accurate employee list in our training program Healthcare Compliance Pros (HCP).
• Assist workforce members with all aspects of compliance training: signing on, resetting passwords, training reminders.
• Ensure that all workforce members have taken their mandatory compliance training by assigning in HC Pros and sending reminders to employees and managers.