Senior User Researcher

Join us at Entrust  

At Entrust, we’re shaping the future of identity centric security solutions. From our comprehensive portfolio of solutions to our flexible, global workplace, we empower careers, foster collaboration, and build solutions that help keep the world moving safely.  

Get to Know Us  

Headquartered in Minnesota, Entrust is an industry leader in identity-centric security solutions, serving over 150 countries with cutting-edge, scalable technologies. But our secret weapon? Our people. It’s the curiosity, dedication, and innovation that drive our success and help us anticipate the future. 

Entrust Corporation is filing an application for permanent alien labor certification for the
following position: Senior User Researcher job opportunity located in Shakopee, MN.
Job Duties: Design and validate survey and interview-based approaches to measuring quality of
user experience (UX) for AI-powered digital identity technology solutions. Conduct applied UX
research (UXR) to understand our U.S.-based customer groups and guide company-level strategic
decision-making for the development and enhancement of end-user experience. Design, organize,
and conduct primary research, exploring the behaviors and motivations of customers through
various qualitative methods. Work directly with product teams to ensure UXR learning is integrated
into the product development process and our research roadmap delivers insight in time for key
milestones. Partner with growth and sales-related initiatives to develop an approach to passive
learning during the sales process, and develop relationships with customers to increase access to
insight touchpoints. Create easy to consume content that develops customer empathy across the
company and influences decisions that impact company direction. Act as key contributor in
growing the maturity of our User Research practice. Improve the quality of our work through
attention to detail, strategic thinking, problem-solving, impeccable craft, and by actively developing
the work of other user researchers and continuing to build out our research processes and the user
research depository. This is a fully remote position - may work from any location within the United
States.
Requirements: Requires Master's degree (or foreign equivalent) in Market Research, International
Studies, Business, or related field of study; plus 36 months of experience as a Design Researcher,
User Researcher, or other occupation involving research for customer engagement and/or
experience. Requires demonstrated experience in: Designing and carrying out user surveys and
interviews for technology solutions. Working with product development teams to implement
findings of UXR into technology solutions. Heuristic evaluation of end-user experience for
technology solutions. Moderated and unmoderated usability testing. Customer insights software,
including Dovetail. UX research for digital identity solutions, including Onfido Studio and Motion.
Development of research taxonomies, and guidelines for conducting end-user research.
Wage Range: $180,217 – $190,217 per year
Apply: Online at http://entrust.com.
 

At Entrust, we don’t just offer jobs – we offer career journeys. Here is what you can expect when you join our team:  

• Career Growth: Whether you’re a budding developer or a seasoned expert, we’re invested in your professional journey. With learning-forward initiatives and exciting challenges, your growth is our priority.  

• Flexibility: Life is all about ba